IT Support Tier I - First-Contact Tech Help Desk

PACS; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Coverage

PTO and Vacation

401(k) with company contributions

EAP

Job summary

PACS in Salt Lake City, UT is seeking an IT Support Tier I to be the first contact for technology support requests. You will document tickets, perform basic troubleshooting, and triage issues to Tier II when needed.

The role emphasizes customer service, clear communication, and following service desk procedures to keep facility staff focused on patient care and operations. Candidates typically have a high school diploma, up to 3 years in a help desk, and familiarity with Microsoft 365,

Qualifications

• High school diploma or equivalent required.
• 0–3 years of experience in a Help Desk or related role.
• Experience using ticketing systems preferred.
• Healthcare support experience is a plus.
• Certifications like CompTIA A+ or Network+ a plus.

Responsibilities

• Serve as the first point of contact for incoming technology support requests.
• Document requests accurately and provide friendly, professional support.
• Perform basic troubleshooting and escalate complex issues to Tier II.
• Follow service desk processes and maintain ticket quality.
• Collaborate with Tier II/III and other teams as needed.

Skills

M365 management

Windows OS

macOS

Microsoft Teams

Outlook

Password & MFA

Networking basics

Printers & peripherals

Ticketing systems

Customer service

First contact support

Education

High school diploma or equivalent

Associate degree in IT or related field

Tools

ServiceNow

Ticketing systems

Job description

PACS in Salt Lake City, UT is seeking an IT Support Tier I to be the first contact for technology support requests. You will document tickets, perform basic troubleshooting, and triage issues to Tier II when needed.

The role emphasizes customer service, clear communication, and following service desk procedures to keep facility staff focused on patient care and operations. Candidates typically have a high school diploma, up to 3 years in a help desk, and familiarity with Microsoft 365,