It Support Technician - Printer

TEKsystems; New Haven (CT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

Job summary

TEKsystems in New Haven, CT is seeking an IT Support Technician - Print Services for 100% on-site work. You will coordinate technical support, printer/copier operations, billing, procurement, inventory, and workflow tasks in a large-scale print environment.

The role emphasizes strong troubleshooting skills, operational excellence, and acting as the main contact for service requests to ensure efficient delivery and business continuity.

Qualifications

• Minimum 3-5+ years in IT services, technical or operational support.
• Supervisory, lead, or team coordinating experience preferred.
• Experience troubleshooting Ricoh and/or Kyocera printers.
• Familiarity with procurement processes and inventory management systems.
• Strong analytical, organizational and problem-solving skills.
• Excellent verbal and written communication; ability to manage multiple priorities.

Responsibilities

• Serve as the primary contact for print services support requests.
• Triage calls, emails, and service tickets; resolve or escalate as needed.
• Troubleshoot and support Ricoh and Kyocera printers and copiers; manage PaperCut queues.
• Coordinate and manage support workflows to ensure timely service delivery.
• Oversee billing activities: invoices, payments, reconciliations; support procurement and inventory tasks.
• Lead operational activities during leadership absences and drive process improvements.

Skills

Customer Service

Analytical thinking

Organizational skills

Communication

Multitasking

Education

Bachelor's degree in a related field

Tools

Printer & Copier Support

Printer Troubleshooting

Windows Support

Active Directory

Ticket Management Systems

Billing & Reconciliation

Procurement Coordination

Workflow Management

Inventory Management

Job description

IT Support Technician - Print Services *Location:* New Haven, CT

*Schedule:* 100% On-Site | 37.5 Hours per Week

Position Overview We are seeking an experienced *IT Support Technician - Print Services* to support a large-scale print and publishing environment. This role is responsible for coordinating technical support, printer and copier operations, billing administration, procurement activities, inventory management, and workflow coordination. The ideal candidate will combine strong technical troubleshooting abilities with operational and administrative expertise. This position serves as a key point of contact for support requests and plays an important role in ensuring efficient service delivery and business continuity.

Key Responsibilities Technical Support & Service Coordination

• * Serve as the primary point of contact for print services support requests.
• * Triage incoming calls, emails, and service tickets; resolve issues or escalation as appropriate.
• * Troubleshoot, maintain, and support Ricoh and Kyocera printers and copiers.
• * Monitor and manage PaperCut print queues.
• * Support printer installations, moves, adds, changes, upgrades, and maintenance activities.
• * Respond to service requests, equipment issues, billing inquiries, and urgent supply requests.

Administrative Operations

• * Coordinate and manage support workflows to ensure timely service delivery.
• * Assign, prioritize, and track operational tasks and requests.
• * Process orders from proposal through delivery and installation.
• * Create and maintain PaperCut accounts and departmental billing accounts.
• * Use Office 365 and collaboration tools to coordinate installations and deliveries.
• * Recommend equipment upgrades and improvements based on operational needs.
• * Maintain accurate documentation and operational records.

Financial & Procurement Support

• * Oversee billing activities, including invoice generation, payment tracking, reconciliation, and issue resolution.
• * Perform monthly billing audits, including meter collection, charge verification, exception review, and reporting.
• * Process refunds and financial transactions through enterprise systems.
• * Support journal transaction creation and financial record maintenance.
• * Coordinate procurement activities and vendor communications.
• * Manage inventory for printer supplies, equipment assets, and consignment inventory.
• * Track paper orders and reconcile usage for printing locations.

Operational Leadership

• * Serve as the designated point of contact during leadership absences to support day-to-day operations.
• * Coordinate support activities and assist with workload prioritization.
• * Identify and implement process improvements to enhance efficiency and service quality.
• * Partner with cross-functional teams to support operational objectives.
• * Assist with developing and maintaining policies, procedures, and best practices.

Required Qualifications

• * 3-5+ years of experience in an IT services, technical support, or operational support environment.
• * Previous supervisory, lead, or team coordination experience.
• * Experience troubleshooting and supporting Ricoh and/or Kyocera printers.
• * Familiarity with procurement processes and inventory management systems.
• * Strong analytical, organizational, and problem-solving skills.
• * Excellent verbal and written communication skills.
• * Ability to manage multiple priorities in a fast-paced environment.
• * Experience using CRM, ticketing, financial, or enterprise business systems.

Preferred Qualifications Experience with one or more of the following:

• * PaperCut
• * Salesforce
• * Power BI
• * Crystal Reports
• * Microsoft Office Suite
• * Workday
• * Banner
• * Trello
• * Adobe Photoshop

Technical Skills

• * Printer & Copier Support
• * Printer Troubleshooting & Maintenance
• * Windows Support
• * Active Directory
• * Technical Support
• * Ticket Management Systems
• * Inventory Management
• * Billing & Reconciliation
• * Procurement Coordination
• * Workflow Management
• * Customer Service Operations

Education & Experience Candidates may qualify through a combination of education and experience, including:

• * Bachelor's degree in a related field
• * Equivalent combination of education and professional experience

Work Environment

• * 100% on-site in New Haven, CT
• * 37.5-hour work week
• * Collaborative, fast-paced technical and operational environment
• * Opportunity to support a large-scale print services operation serving thousands of end users

*Job Type & Location*This is a Contract position based out of New Haven, CT.

*Pay and Benefits*The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• * Medical, dental & vision
• * Critical Illness, Accident, and Hospital
• * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• * Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• * Short and long-term disability
• * Health Spending Account (HSA)
• * Transportation benefits
• * Employee Assistance Program
• * Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*This is a fully onsite position in New Haven,CT.

*Application Deadline*This position is anticipated to close on Aug 24, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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