IT Support Technician -Onsite

Cognizant; Altoona (IA); On-site; USD 37,000 - 55,000; Full time

Job summary

A leading company in the IT services sector seeks an IT Support Technician for its Altoona, IA location. The role involves providing technical support in-person and remotely, troubleshooting issues, and ensuring customer satisfaction while handling various administrative tasks. Ideal for candidates looking to start or advance their careers in IT support.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Experience in desktop support and troubleshooting.
• Ability to provide high-level customer service.
• Proficient in network troubleshooting tools and practices.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Perform remote troubleshooting and determine solutions.
• Manage daily administration, asset distribution/setup, and maintenance of IT vending machines.

Skills

Desktop Support

MAC Support

Troubleshooting

Video Conference Support

Job description

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Location: Altoona, IA (onsite)

Required Skills: Desktop Support, MAC Support & troubleshooting, Video Conference support

Responsibilities

Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.

Flexible, able to multitask, and prioritize reported issues.

Provide a high level of customer service to users seeking problem resolution.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process.

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution in internal ticketing systems.

Follow-up and update customer status and information.

Pass on any feedback or suggestions by customers to the appropriate internal team.

Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.

Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

Proficient in end-user network troubleshooting tools and practices

Salary And Other Compensation

Applications will be accepted until 07/11/2025

The annual salary for this position is between $37,800– $55,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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