IT Support Technician NJ

Document Solutions LLC; Kenilworth (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Document Solutions LLC is seeking a motivated Level 1 IT Service Technician in Kenilworth, NJ. The role involves resolving IT service tickets, providing customer support, and troubleshooting technical issues. The company offers a competitive salary, benefits, and opportunities for advancement.

Benefits

Medical and dental coverage

401(k) plan with matching contribution

Paid Vacation Time

Ongoing training opportunities

Company supplied uniform

Qualifications

• Experience in Level 1 technical support.
• Ability to stay current with new technology.
• Must have a clean NJ Driver's license.

Responsibilities

• Receive and resolve Level 1 service tickets directly from customers.
• Communicate ticket progress to customers.
• Perform on-site hardware repairs and installations as necessary.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Self-motivation

Education

IT Certification (CompTIA, Microsoft, Cisco)

Tools

Microsoft Operating Systems

Office Applications

Ethernet Networking

Job description

Document Solutionsis looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As aLevel 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process.

Responsibilities include:

• Act as the first point of contact to the customer for all service requests
• Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
• Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource
• Communicate with customers as necessary, keeping them informed on service ticket progress
• Resolve incoming Level 1 Service Tickets and see them through to completion
• Troubleshoot daily Level 1 Service issues via remote support tools
• Perform on-site hardware repairs / new installations as necessary

Qualified candidates will have:

• A clean NJ Driver’s license
• Level 1 technical support experience
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Be able to stay current with ever-changing technology and IT solutions
• Ability to meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self-motivation with strong initiative to succeed
• IT Certification is a plus (CompTIA, Microsoft, Cisco, etc)

We provide benefits that include:

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit Sharing Plans
• Paid Vacation Time

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