IT Support Technician II

Jobtailor

Los Angeles (CA)

Hybrid

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Jobtailor is seeking an IT Support Specialist to assist end users via remote sessions and to visit Los Angeles client offices for on-site support. You will handle diverse environments, work across cloud components, and translate complex tech into clear user guidance.

The role requires interacting with all levels of client business, from front desk to CEO, and using tools such as Meraki, macOS, Windows, Microsoft 365, Google Workspace, and more. A proactive, communicative approach is essential.

Qualifications

Experience providing IT support via chat, phone and email.
Ability to visit client offices and work within diverse environments.
Knowledge of cloud services and credentialing/security basics.
Able to simplify complex technical information for end users.

Responsibilities

Assist end users through remote sessions via chat, phone, and email.
Visit Los Angeles client offices to provide IT support.
Support clients across diverse technical environments and cloud infrastructure components.
Simplify complex technical solutions and convey them to end users.
Interact with all levels of clients' businesses, from the front desk to the CEO.
Work with technologies including Meraki, macOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, OneLogin, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto/Backupify, Comet Backup, Zoom, Microsoft Teams, RingCentral, Addigy, and Microsoft Intune

Skills

IT Support

Customer Interaction

Technical Troubleshooting

Cloud Infrastructure Awareness

Tools

Meraki

MacOS

Windows Desktop

Microsoft 365

Google Workspace

Slack

OneLogin

SentinelOne

Job description

Assist end users through remote sessions via chat, phone, and email
Visit Los Angeles client offices to provide IT support
Support clients across diverse technical environments and cloud infrastructure components
Simplify complex technical solutions and convey them to end users
Interact with all levels of clients' businesses, from the front desk to the CEO
Work with technologies including Meraki, macOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, OneLogin, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto/Backupify, Comet Backup, Zoom, Microsoft Teams, RingCentral, Addigy, and Microsoft Intune

Requirements

Knowledge of common business technologies
Experience working in diverse technical environments and with various cloud infrastructure components
Technical skill-set and staying up to date with the latest technology trends
Ability to quickly incorporate new techniques and processes
Ability to interact with each level of the client's business, from the front desk to the CEO
Ability to simplify complex technical solutions and convey them to end users
Basic knowledge and proficiency in several of the listed tools is preferred
Minimum of 3+ years working in IT, with a focus on help desk and customer support
Dedicated working environment/home office with stable internet connection
Availability from 7am–4pm Pacific Time, Monday through Friday excluding holidays

Core Competencies

Demonstrates expertise in providing IT support across diverse technical environments and cloud infrastructure, with a strong ability to simplify complex solutions for end users. Proficient in utilizing various business technologies and maintaining effective communication with clients at all organizational levels.

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