IT Services Service Desk Consulting Intern

Jobtailor

Iowa (LA)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Job summary

Jobtailor is seeking an entry-level IT support professional to provide phone and email assistance to end-users, resolve hardware and software issues, and manage systems across multiple clients. The role emphasizes Office 365 and Windows Server administration, network troubleshooting, and ongoing documentation.

The ideal candidate is pursuing a MIS/CS degree with a strong service mindset, excellent communication, and willingness to travel up to 25% to client locations.

Qualifications

Pursuing a Bachelor’s degree in MIS/CS or IT related concentration.
Minimum 3.0 GPA preferred.
Passion for technology and desire to learn.
Excellent customer service skills and attention to detail.
Stress tolerance and ability to travel up to 25%.

Responsibilities

Provide phone and email technical support for end-users.
Resolve hardware and software issues across multiple clients.
Monitor and troubleshoot client backups and networks.
Perform systems administration for Office 365 and Windows Servers.
Document support issues and resolutions in the ticketing system.
Escalate issues through proper channels and maintain security standards.

Skills

Technical Support

Office 365 Administration

Windows Server Management

Troubleshooting

Network Support

Documentation

Customer Service

Problem Solving

Attention to Detail

Communication Skills

Education

Bachelor’s degree in MIS/CS or IT related concentration

Tools

Microsoft Office (Word, Excel, Visio)

Apple Software

Windows Software

Office 365 workloads (Email, SharePoint)

VPN, Firewalls, Citrix

VMWare ESX

Job description

Responsibilities

Provide phone and email technical support for end-users
Resolve hardware and software issues
Support and troubleshoot workstations, servers and network-related issues
Perform systems administration for Office 365, Windows Servers and workstations across multiple clients
Monitor and troubleshoot client backups
Escalate client issues through proper channels
Manage cases according to impact and priority
Maintain client security standards and confidentiality
Document support issues and resolution steps in RSM’s ticketing system
Monitor reported-case trends to identify chronic infrastructure issues
Update cases and communicate with clients until resolution
Work directly with managed IT consultants across engagements and projects
Sign consent form authorizing client calls to be recorded for training and quality assurance

Requirements

Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration
Minimum 3.0 GPA preferred
Passion for technology and desire to learn
Excellent customer service skills
Attention to detail
Stress tolerance
Knowledge of Microsoft Office, including Word, Excel and Visio
Knowledge of Apple and Windows-based software/hardware
Excellent written and verbal communication, problem solving and analytical skills
Travel to assigned client locations is required
Reliable transportation and ability to arrange transportation
Ability to travel up to 25%
Experience with Office 365 and associated workloads including Email and SharePoint preferred
Experience with firewalls, such as Cisco, SonicWALL and Meraki preferred
Experience with VMWare ESX hosts and vSphere Client preferred
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration preferred
Experience with Citrix, Remote Desktop Services and VPN preferred
Experience with enterprise mobile devices preferred
Must not require immigration sponsorship now or in the future

Core Competencies

Demonstrates expertise in providing technical support for hardware and software issues, with a strong focus on systems administration for Office 365 and Windows Servers. Capable of managing client cases effectively while maintaining security standards and delivering excellent customer service.

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