IT SUPPORT TECHNICIAN I

Moffitt Cancer Center Partnership; Tampa (FL); On-site; USD 36,000 - 55,000; Full time

Job summary

Moffitt Cancer Center is hiring an IT Support Technician I to deliver in-person and remote technology support to team members. The role handles break/fix tasks, manages IT inventory, supports projects, and documents common processes.

Support is tracked in a ticketing system to ensure timely resolution. Responsibilities include installing hardware and software, maintaining end-user devices, and escalating complex issues.

Qualifications

• High School Diploma or GED required.
• At least 2 years' experience supporting desktops, laptops, thin clients, cell phones, tablets, and related peripherals.
• Experience with Microsoft Windows 10 and Office 365 including Word, PowerPoint, Excel, Outlook and OneDrive.

Responsibilities

• Respond to incidents and requests, delivering superior customer support.
• Install and configure desktops, laptops, printers, scanners, tablets, and related devices.
• Maintain documentation for incidents and requests; escalate as needed.
• Follow standards for devices and software as directed by leadership.
• Collaborate with networking and systems staff for end-user related issues.
• Assist with license inventory and site audits; support team collaboration.

Skills

Customer service

Documentation

Teamwork

Education

High School Diploma/GED

Tools

Windows 10

Office 365

Word

PowerPoint

Excel

Outlook

OneDrive

LAN

Wi-Fi

VPN

Active Directory

SCCM

ServiceNow

Zoom

Job description

IT SUPPORT TECHNICIAN I - Moffitt Cancer Center### IT SUPPORT TECHNICIAN IApply: Onsite: Moffitt McKinley Hospital: Full time: Posted Today: End Date: November 6, 2026 (2 days left to apply): R-5548### Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.### As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.**Summary**Position Highlights:* The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician I also assists with managing IT inventory, supports projects, and writes documentation for common processes.* This position provides accurate and timely support services for end-user computing devices.* The IT Support Technician I uses a ticketing system to track and document their work.Responsibilities:* Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.* Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications. This includes installation, repair, and relocation of devices, as required.* Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures* Follow organizational standards for devices and software as approved and directed by leadership. Report any non-standard installations of software or hardware to leadership.* Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.* Contribute to maintaining hardware and software license inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance.* Assist fellow IT Support Technicians to improve teamwork, knowledge, and customer service. Take appropriate direction from supervisor, manager, and senior leadership.Credentials and Experience:* High School Diploma/GED* Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals:* Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive.* Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi-Fi, and VPN.* Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom.* Minimum of two (2) years' experience of customer service.Preferred Experience:* One (1) year of experience in a healthcare IT position.* One (1) year of experience supporting Apple Mac desktops, laptops, iPads, and iPhones.**Salary Range**$26.32 - $40.14*Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.*