IT Support Technician I

Colorado State University; Fort Collins (CO); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Colorado State University in Fort Collins, CO is seeking an IT Support Technician I to provide first-line IT support for faculty, staff, and students. You will troubleshoot Tier 1 hardware/software issues, deploy and maintain desktops, and support Microsoft 365 services and collaboration tools.

The role emphasizes strong customer service and clear communication, with a fully in-person work setup in Fort Collins.

Qualifikationen

• Associate degree in Information Technology, Computer Information Systems, or related field, or equivalent work experience.
• Experience with Windows and macOS end-user support and basic troubleshooting.
• Experience with Microsoft 365 apps: Outlook, Teams, Word, Excel, PowerPoint.
• Strong customer service and ability to explain technical information clearly to varied users.

Aufgaben

• Serve as primary point of contact for IT support requests via phone, email, ticketing system, or in person.
• Troubleshoot Tier 1 hardware, software, peripherals, and connectivity issues for Windows and macOS.
• Install and configure desktop/laptop computers, OS, apps, printers, and endpoint tech.
• Support Microsoft 365 services and collaboration tools, manage MFA and account requests.
• Document incidents and resolutions in the IT service management system.

Jobbeschreibung

IT Support Technician I# Careers at CSU## IT Support Technician IApply: Fully in-person/on-site: Fort Collins, CO: Full time: Posted Today: R2026107317# Job Description## Position Summary:The College of Natural Sciences seeks to hire an IT Support Technician who will provide first-line technical support for faculty, staff, students, and departmental computing resources. This position will serve as a primary point of contact for IT incidents and service requests, and deliver excellent customer service and timely issue resolution. The IT Support Technician will support desktop computers, classroom technology, software applications, printing/plotter systems and maintains loaner equipment. **For full consideration, please apply by Sunday, November 15, 2026, 11:59pm (MT).** ## Description of Work Unit:The College of Natural Sciences (CNS) studies the foundational sciences – we ask fundamental questions and apply our knowledge to every field of study. Consisting of eight departments and 10 centers, our college is a leader in research, teaching, and community engagement. ## Essential Job Duties:* Serve as the primary point of contact for IT support requests, providing timely and professional assistance to faculty, staff, researchers, and students through phone, email, ticketing systems, remote support, and in-person interactions.* Troubleshoot and resolve Tier 1 hardware, software, peripheral, and connectivity issues for Windows and macOS devices, escalating complex issues as appropriate.* Install, configure, deploy, and maintain desktop and laptop computers, operating systems, applications, printers, and related endpoint technologies.* Support Microsoft 365 services and applications, including Outlook, Teams, OneDrive, SharePoint, Bookings, shared mailboxes, distribution lists, and collaboration tools.* Assist users with account-related services, including multi-factor authentication (MFA), email configuration, password-related issues, and access requests in accordance with established procedures.* Document incidents, service requests, troubleshooting activities, and resolutions within the IT service management system to ensure accurate recordkeeping and knowledge sharing.* Support computer deployment, replacement, and onboarding initiatives by preparing systems, equipment, and accounts for new employees and student workers.* Maintain assigned technology inventory records and contribute to the development and maintenance of technical documentation and knowledge base resources.* Other duties as assigned. ## Supervision:* No supervisory duties. ## Minimum Qualifications:* Associate degree in Information Technology, Computer Information Systems, or related field; or equivalent combination of education and experience.* Demonstrated working knowledge of Windows and macOS operating systems, including basic troubleshooting and end-user support.* Experience using and supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.* Strong customer service skills with the ability to communicate technical information clearly and professionally to users with varying levels of technical expertise.* Must be able to meet the physical demands of job which include ability to lift/move up to 25 lbs. ## Preferred Qualifications:* Experience in desktop support, help desk, or customer service.* Experience with: + Active Directory + Microsoft Entra ID (Azure AD) + Endpoint management tools + Ticketing systems (OSTicket, Freshservice) + Zoom and Microsoft Teams* Experience supporting higher education environments.* Demonstrated initiative and ability to independently identify and solve problems.* Ability to effectively prioritize, manage, and resolve multiple support requests in a fast-paced environment while maintaining a high level of customer satisfaction. ## Conditions of Employment:* Pre-employment background check (required for all new hires). ## Applicant Instructions:For full consideration, please upload a cover letter and resume that clearly outline your work experience, education, certifications, and any other relevant information demonstrating how your qualifications align with the required and preferred qualifications listed in the posting. Because the application system does not provide a separate cover letter upload field, both documents must be uploaded under the section labeled **\"Resume/CL\".** Multiple document uploads are accepted, and applicants may upload their cover letter and resume as separate files.# Salary Range$45,000 - $60,000# Required Application DocumentsTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Cover Letter, Resume/CV