IT Support Technician (Hybrid)

Energy Vault; Knoxville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the recycling industry is looking for an IT Support Specialist in Knoxville. This role involves providing technical assistance, maintaining computer systems, and ensuring effective communication with users. Candidates should possess an associates degree and relevant IT experience, along with strong problem-solving skills.

Qualifications

• Three years previous experience in an IT environment required.
• MCTS, MCDST, or similar certification preferred.

Responsibilities

• Provide technical assistance to computer system users.
• Answer inquiries regarding computer software or hardware operation.
• Set up equipment for employee use, ensuring proper installation.

Skills

Critical Thinking

Active Listening

Complex Problem Solving

Speaking

Education

Associates degree in Computer Science

Bachelors degree preferred

Job description

Mission Statement

The mission of SA Recycling is to redefine the Scrap Metal Industry to meet today's challenges and tomorrow's opportunities by being the industry leader in safety and environmental compliance, by building lasting customer relationships, by fostering professional growth for our employees, and by sharing our success with the community.

Summary Description

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Objectives

• Operate safety equipment, and use safe work habits.
• Oversee the daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
•Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications

Qualifications

• Compliance with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, &
procedures.
• Associates degree in Computer Science, Information technology, or similar discipline required.
• Bachelors degree preferred.
• Three years previous experience in an IT environment required.
• MCTS, MCDST, or similar certification preferred

Skills

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking: Talking to others to convey information effectively.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making. Coordination: Adjusting actions in relation to others' actions.
• Instructing: Teaching others how to do something.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring: Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Knowledge

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

An offer of employment by SA Recycling is contingent on the satisfactory completion of a post-offer drug screen, physical exam, and background check with a credit check (if position specified).

All US applicants must be 18 years of age or older.