IT Support Technician - Factory Startup & Ramp

Jabil; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Jabil seeks an IT Support Technician to back both a new factory startup and an existing facility. You will help with site IT bring-up, early production ramp, and coordinate with IT leadership, facilities, vendors, and manufacturing teams on startup and steady-state operations.

Location is on-site at Byhalia, MS and Memphis, TN; shifts include 1st-3rd and weekends on a 3-month rotation. You will perform PC imaging, AD admin, and end-user support in a dynamic startup environment.

Qualifications

• High School diploma and 1-2 years of experience, or equivalent combination of education and experience.
• Active Directory experience.
• Experience imaging new computer systems.
• Experience with factory-floor shared devices - label printers & RF scanners.
• Knowledge of Microsoft applications and utilities.
• A+ certification desired.

Responsibilities

• Load and verify software packages.
• Troubleshoot and resolve end-user issues.
• Install and configure PCs and peripherals.
• Resolve site-level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Emphasize management of queues and adherence to SLAs and KPIs.
• Install and configure PCs (imaging).
• Troubleshoot basic issues with scanners (MES / SAP RF).
• Provide phone-based or remote support for offsite users.
• Purchase software and hardware via PO process.
• Administer user accounts using Active Directory.
• Support mobile device enrollment, configuration, and basic troubleshooting.
• Provide maintenance and support of Audio/Visual equipment.
• Perform baseline support for standard IT applications.
• Monitor Service Desk queues and resolve tickets in a timely manner.
• Install, identify, and repair hardware and peripheral components.
• Simulate or recreate user issues to resolve operating difficulties.
• Maintain inventory of computer parts and logs of repairs.
• Provide training and technical assistance to users.

Skills

Customer service

Communication

Independent work

Education

High School diploma

Equivalent combination of education and experience

Tools

Active Directory

Microsoft applications

A+ certification

Job description

Jabil seeks an IT Support Technician to back both a new factory startup and an existing facility. You will help with site IT bring-up, early production ramp, and coordinate with IT leadership, facilities, vendors, and manufacturing teams on startup and steady-state operations.

Location is on-site at Byhalia, MS and Memphis, TN; shifts include 1st-3rd and weekends on a 3-month rotation. You will perform PC imaging, AD admin, and end-user support in a dynamic startup environment.