IT Support Technician – Distribution Systems

Chamberlain Advisors, LLC; Bolingbrook (IL); On-site; USD 37,000 - 40,000; Full time

Job summary

Chamberlain Advisors is seeking an IT Support Technician – Distribution Systems to provide hands-on technical support for production equipment, software, and network within a fast-paced distribution center in Bolingbrook, IL. This onsite role focuses on troubleshooting hardware, printers, terminals, RF devices, and server environments.

The position is a 3-month contract with strong potential for extension or full-time conversion, offering $27–$29.38 per hour on a W-2 basis and benefits details

Qualifications

• Minimum 2 years IT customer-facing or technical support experience.
• Hands-on experience with PCs, printers, terminals, and RF hardware.
• Experience with Windows OS and Microsoft Office applications.
• Working knowledge of network infrastructure and server hardware/software.

Responsibilities

• Provide second- and third-level technical support for production equipment, hardware, software, and related IT issues.
• Troubleshoot PCs, printers, terminals, RF hardware, network equipment, and other technology used in the facility.
• Maintain and troubleshoot proprietary material-handling software and vendor-supported systems.
• Identify recurring fault patterns and engage appropriate resources to develop permanent solutions.
• Diagnose technical issues, document findings, and communicate solutions for timely resolution.
• Collaborate with internal customers to address technical issues and provide recommendations.

Skills

IT support

Help desk

PC hardware

RF equipment

Networking

Windows OS

Printers

Education

High school diploma

Tools

Windows Server

VMware

Job description

Title: IT Support Technician – Distribution Systems

Location: Bolingbrook, IL – Onsite

Schedule Requirement: Thursday, Friday, Saturday, and Sunday from 2:30 PM to 12:30 AM. This position is fully onsite in Bolingbrook, Illinois.

Duration: Initial 3-Month Contract with Strong Potential for Extension or Full-Time Conversion

Compensation: Competitive hourly W2 rate ($27-29.38 p/h), Access to Healthcare & Dental Insurance Plan of Choice (details available upon request)

Summary

Our client, a leading pharmaceutical organization, is seeking an IT Support Technician – Distribution Systems to provide hands‑on technical support for technology, equipment, and systems within a fast‑paced distribution environment. This position will be responsible for troubleshooting hardware, software, network, and production‑equipment issues; supporting proprietary material‑handling systems; and partnering with internal IT teams and external vendors to resolve technical problems.

The ideal candidate will have at least two years of IT technical support or customer‑facing technology experience and be comfortable supporting PCs, printers, terminals, RF communication equipment, networking infrastructure, and server environments. This is an onsite role supporting critical operations and requires the ability to work a Thursday–Sunday afternoon/evening schedule.

What You Will Be Accountable For

• Provide second- and third-level technical support for production equipment, hardware, software, and related IT issues.
• Troubleshoot PCs, printers, terminals, RF communication hardware, network equipment, and other technology used within the facility.
• Maintain and troubleshoot proprietary material‑handling software and vendor-supported systems.
• Identify recurring fault patterns and engage appropriate engineering, IT, or vendor resources to develop permanent solutions.
• Diagnose technical issues, identify likely root causes, document findings accurately, and communicate solutions to facilitate timely resolution.
• Collaborate with internal customers to address technical issues and provide recommendations related to PC, printer, software, and hardware concerns.
• Translate technical information into clear explanations for non‑technical users.
• Coordinate with cross-functional IT teams, technical resources, and outside vendors to resolve complex issues.Determine when outside technical assistance or vendor escalation is required.
• Manage and prioritize workload within assigned areas of responsibility.
• Perform audits and report on completion or non-completion of assigned technical tasks.
• Develop and implement plans to efficiently address outstanding technical issues.
• Order, maintain, and track IT inventory and supplies, including labels, paper, toner, cables, networking equipment, legacy equipment, PC peripherals, and accessories.
• Assist with the deployment, relocation, and repair of PCs, monitors, terminals, printers, and related equipment.
• Test systems, programs, or databases; identify errors; and make or coordinate necessary modifications as appropriate.
• Support database and system-related troubleshooting where needed.

What Qualifications You Need

• High school diploma or GED.
• Minimum of 2 years of experience in an IT customer-facing and/or technical support role.
• Hands‑on experience supporting equipment such as PCs, printers, terminals, and RF communication hardware.
• Experience with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of network infrastructure and server hardware/software.
• Exposure to technologies such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMware
• Demonstrated ability to troubleshoot and solve technical problems.
• Ability to follow established processes and recommend process improvements.
• Ability to explain technical concepts and solutions to non‑technical users.
• Strong verbal and written communication skills.
• Strong problem‑solving, customer‑service, and interpersonal skills.
• Ability to work both independently and collaboratively within a cross‑functional technical environment.
• Ability to manage priorities and workload with limited supervision.
• Ability to work weekends, holidays, and off‑hours shifts as required.
• Ability to lift and transport PCs, monitors, terminals, printers, and related equipment as needed.
• Willingness to travel up to 10% for business purposes.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Network+, Microsoft, Cisco, CompTIA, or similar technical certification.
• Previous IT support experience within a distribution center, warehouse, manufacturing, or other high‑volume operational environment.
• Knowledge of network and server administration.
• Experience with database technologies such as SQL, Microsoft Access, or web‑based databases.
• Experience with coding or programming technologies such as Visual Basic, HTML, PHP, or ASP.
• Experience coordinating technical service requests with specialized IT teams or third‑party vendors.

Why Work with Chamberlain?

Chamberlain Advisors is a veteran‑owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5‑step recruitment process, ensuring a top‑of‑the‑line candidate experience. Find out what makes us different.

Equal Employment Opportunity

Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.