IT Support Technician — Customer-Facing Tech, Flexible Hours

Guide Star

Iron Mountain (MI)

On-site

USD 42,000 - 62,000

Full time

4 hours ago

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Job summary

Guide Star is seeking an IT Support Technician to provide remote and on-site helpdesk support, ensuring security standards and documented processes are followed. You will handle software rollouts, device setup, and troubleshooting across Windows environments while engaging with customers to deliver high satisfaction.

The role blends technical acumen with customer service, requiring collaboration in SCRUM planning and ongoing knowledge enhancement.

Qualifications

1–2+ years in IT Helpdesk or equivalent experience.
Associate or bachelor’s degree in IT or CS preferred.
Experience with Microsoft Office desktop and Microsoft 365 web apps; Windows desktop/server.

Responsibilities

Provide remote/on-site helpdesk support and resolve end-user issues to satisfaction.
Monitor helpdesk requests to meet SLA targets.
Triage tickets and process in FIFO order based on priority.
Maintain cybersecurity for client devices using security apps; document procedures.
Assist onboarding of new customers and employees; manage inventories and assets.
Configure and upgrade workstations and software to support customer needs.
Support LAN/WAN issues and perform routine hardware/software upgrades.
Contribute to SCRUM planning for project-based support; expand knowledge base.