IT Support Technician at Grand Geneva/ Marcus Hotels & Resorts

MARCUS HOTELS INC; Wisconsin; On-site; USD 40,000 - 65,000; Full time

Job summary

An extraordinary career opportunity awaits at a prestigious AAA Four Diamond resort. As an IT Support Technician, you will play a vital role in providing advanced technical assistance and support to end-users. Your responsibilities will include troubleshooting hardware and software issues, managing IT equipment, and ensuring seamless network connectivity. This role offers a chance to grow your career in a dynamic environment where tradition meets innovation. Join a team dedicated to creating exceptional experiences and make a meaningful impact in the hospitality industry.

Benefits

Free meals during shifts

Discounted gym membership

Room discounts at Marcus Hotels & Resorts

Discounts at restaurants and spas

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Medical, dental, and vision insurance

Qualifications

• 2-5 years experience in Help Desk or Technical Support.
• Strong understanding of Microsoft Operating Systems and Networking.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide second-tier technical support for corporate office and hotel employees.
• Troubleshoot hardware, software, and application incidents.
• Document all asset management changes and incidents.

Skills

Technical Support

Problem Solving

Communication Skills

Microsoft Operating Systems

Networking

Active Directory

Hospitality Technologies

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Cellular and Tablet Technologies

Job description

The Grand Geneva Campus is seeking an IT Support Technician to join our ON-SITE IT Team. If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. As an IT Support Technician, you will be responsible for providing advanced technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and resolving network connectivity issues, and providing guidance and training to users. The IT Support Technician may also be responsible for managing and maintaining IT equipment and systems, as well as assisting with the implementation of new technologies and upgrades.

Grand Geneva in Lake Geneva is a 1,300-acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family, and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Provide second-tier technical support and incident management for the corporate office and hotel employees. Escalate the most complex technical problems to higher-tier support.
• Respond to urgent situations while remaining calm and positive.
• Manage mobile device, PC/laptop acquisition, setup, and delivery.
• Successfully meet goals while staying within budget and timeline.
• Provide LAN/WAN/Wireless incident management.
• Troubleshoot and resolve hardware, software, and application incidents for 3rd party service vendors.
• Provide incident management for hotel-specific technologies.
• Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems.
• Perform advanced technical work on cross-team projects as assigned.
• Escalate advanced technical problems to higher-tier functions.
• Remain aware of current information system trends and technologies.
• Perform other duties as assigned.

What do you bring to the role?

• High School Diploma, G.E.D, or equivalent required.
• 2 – 5 years of previous Help Desk, Technical Support, or System Administrator experience.
• Excellent incident identification and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to interact professionally and effectively with all levels.
• Strong teamwork and independent work skills.
• Ability to prioritize workload based on business needs and meet deadlines.
• Patience, flexibility, and ability to handle pressure in a fast-paced, high-volume office environment.
• Detail-oriented and dedicated to follow-through in all work.
• Participate in on-call rotation.
• Solid understanding of technologies such as Microsoft Operating Systems (Windows 8.1/10), Microsoft Office Suite, cellular and tablet technologies (iOS, Android), Active Directory, wireless, telecommunications, networking, and advanced PC hardware. Hospitality technologies are a plus.

What’s in it for you?

• A free, well-balanced meal every shift.
• Discounted gym membership.
• Room discounts at Marcus Hotels & Resorts.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Opportunity to grow your career and transfer between properties.
• Early wage access.
• Paid time off.
• Medical, dental, and vision insurance (after 30 days), company-paid life insurance, employee assistance program, and 401k with employer match.
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.