IT Support Technician at Grand Geneva/ Marcus Hotels & Resorts

Grand Geneva Resort & Spa; Lake Geneva (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking an IT Support Technician to enhance their ON-SITE IT Team. This role offers a unique opportunity to provide advanced technical assistance and support within a prestigious AAA Four Diamond resort. You will troubleshoot hardware and software issues, manage IT equipment, and assist in implementing new technologies. With a strong focus on service excellence, this position allows you to make a meaningful impact while enjoying a range of perks and opportunities for career growth. Join a team that values tradition and innovation in a vibrant work environment.

Benefits

Free meal every shift

Discounted gym membership

Room discounts at Marcus Hotels

Discounts at restaurants and cafes

Free parking

Movie theater coupons

Opportunities for career growth

Early wage access

Paid time off

Medical, dental, and vision insurance

Qualifications

• 2-5 years of experience in Help Desk or Technical Support.
• Strong understanding of hospitality technologies and PC hardware.

Responsibilities

• Provide second-tier technical support and incident management.
• Troubleshoot and resolve hardware and software incidents.
• Document asset management changes and manage Print Server Environment.

Skills

Technical Support

Incident Management

Problem-Solving

Communication Skills

Detail-Oriented

Education

High School Diploma or G.E.D

Tools

Microsoft Operating Systems

Active Directory

Wireless Networking

Job description

Description

The Grand Geneva Campus is seeking an IT Support Technician to join our ON-SITE IT Team. If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. As an IT Support Technician, you will be responsible for providing advanced technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and resolving network connectivity issues, and providing guidance and training to users. The IT Support Technician may also manage and maintain IT equipment and systems, as well as assist with the implementation of new technologies and upgrades.

Grand Geneva in Lake Geneva is a 1,300-acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family, and tradition. We have a strong sense of tradition, and we're looking to create a bright future that includes you.

What will you be doing?

1. Provide second-tier technical support and incident management for the corporate office and hotel employees. Escalate complex technical problems to higher tier support.
2. Respond to urgent situations while remaining calm and positive.
3. Manage mobile devices, PCs/laptops, acquisition, setup, and delivery.
4. Meet goals within budget and timeline constraints.
5. Provide LAN/WAN/Wireless incident management.
6. Troubleshoot and resolve hardware, software, and application incidents for third-party service vendors.
7. Manage incident support for hotel-specific technologies.
8. Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems.
9. Perform advanced technical work on cross-team projects as assigned.
10. Manage Print Server Environment.
11. Escalate complex technical issues to higher-tier support.
12. Stay updated on current information system trends and technologies.
13. Perform other duties as assigned.

What do you bring to the role?

• High School Diploma, G.E.D, or equivalent.
• 2-5 years of Help Desk, Technical Support, or System Administrator experience.
• Excellent incident identification and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to interact professionally with all levels.
• Ability to work independently and as part of a team.
• Prioritize workload based on business needs and meet deadlines.
• Patience, flexibility, and ability to handle pressure in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Participation in on-call rotation.
• Solid understanding of technologies including Microsoft Operating Systems, Office Suite, mobile OS, Active Directory, wireless networking, advanced PC hardware, and hospitality technologies.

What's in it for you?

• Free, well-balanced meal every shift.
• Discounted gym membership.
• Room discounts at Marcus Hotels & Resorts.
• Discounts at our restaurants, cafes, lounges, golf, skiing, and spa.
• Free parking.
• Movie theater coupons at Marcus Theatres.
• Opportunities for career growth and transfers between properties.
• Early wage access.
• Paid time off.
• Flexible scheduling.
• Medical, dental, and vision insurance (after 30 days), company-paid life insurance, employee assistance program, and 401k with employer match.
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a 60-year history of operational and service excellence. We are committed to creating extraordinary experiences for guests and associates. Our properties are known for their unique character and style, with a growing U.S.-based portfolio of 15 hotels and resorts.

Note: This document describes the general nature and level of work required. It is not an exhaustive list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.