IT Support Technician at Grand Geneva/ Marcus Hotels & Resorts

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for an IT Support Technician to join their on-site team at a prestigious resort. This role offers an exciting opportunity to provide advanced technical assistance and support to end-users, troubleshoot hardware and software issues, and manage IT equipment. With a focus on creating extraordinary experiences, the company values teamwork and individual contributions in a fast-paced environment. If you thrive in a dynamic setting and are passionate about technology, this position is perfect for you.

Benefits

Free meals every shift

Discounted gym membership

Room discounts at hotels

Discounts at restaurants and spas

Free parking

Two for one movie theater coupons

Opportunities for career growth

Early wage access

Paid time off

Medical, dental, and vision insurance

Qualifications

• 2-5 years of previous Help Desk or Technical Support experience.
• Solid understanding of hospitality technologies and networking.

Responsibilities

• Provide second-tier technical support for corporate office and hotel employees.
• Manage mobile device and PC setup, ensuring timely delivery.
• Document all asset management changes using corporate ticketing systems.

Skills

Technical Support

Incident Management

Problem Solving

Communication Skills

Microsoft OS

Networking

Active Directory

Education

High School Diploma or G.E.D

Tools

Ticketing Systems

PC Hardware

Microsoft Office Suite

Job description

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Description

The Grand Geneva Campus is seeking an IT Support Technician to join our ON-SITE IT Team. If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. As an IT Support Technician, you will be responsible for providing advanced technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and resolving network connectivity issues, and providing guidance and training to users. The IT Support Technician may also be responsible for managing and maintaining IT equipment and systems, as well as assisting with the implementation of new technologies and upgrades.

Grand Geneva in Lake Geneva is a 1,300-acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family, and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future — a future that includes you.

What will you be doing?

• Provide second-tier technical support and incident management for the corporate office and hotel employees. Escalate the most complex technical problems to higher-tier support.
• Respond to urgent situations while remaining calm and positive.
• Manage mobile device, PC/laptop acquisition, setup, and delivery.
• Successfully meet goals while staying within budget and timeline.
• Provide LAN/WAN/Wireless incident management.
• Troubleshoot and resolve hardware, software, and application incidents for 3rd party service vendors.
• Provide incident management for hotel-specific technologies.
• Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems.
• Perform advanced technical work on cross-team projects as assigned.
• Manage Print Server Environment.
• Escalate advanced technical problems to higher-tier functions.
• Remain aware of current information system trends and technologies.
• Perform other duties as assigned.

What do you bring to the role?

• High School Diploma, G.E.D, or equivalent
• 2-5 years of previous Help Desk, Technical Support, or System Administrator experience
• Excellent incident identification and problem-solving skills
• Excellent verbal and written communication skills
• Ability to interact professionally and effectively with all levels
• Ability to work as part of a team and independently
• Ability to prioritize workload based on business needs and meet deadlines
• Patience, flexibility, and ability to handle pressure in a fast-paced, high-volume environment
• Detail-oriented and dedicated to follow-through
• Participation in on-call rotation
• Solid understanding of technologies such as Microsoft OS, Office Suite, cellular and tablet OS, Active Directory, networking, advanced PC hardware, and hospitality technologies

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Opportunities for career growth and transfers between properties
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (after 30 days), company-paid life insurance, employee assistance program, and 401k with employer match
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.