IT Support Technician I

Playatgila; Chandler, Northern (AZ, KY); Hybrid; USD 43,000 - 52,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ is seeking a technical support associate to deliver excellent guest service while troubleshooting hardware, software, and network issues. The position pays $22.00 per hour and requires a High School Diploma or GED; an Associate’s Degree in Computer Science is preferred.

Applicants must have a valid AZ driver’s license, pass a pre-employment drug test and background check, and be able to work in a smoking environment.

Qualifications

• HS Diploma or equivalent required.
• Associate's Degree in Computer Science preferred.
• Experience and/or training in technical support required.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Ability to perform the GILA WAY: Greet, Interact, Listen, Appreciate.
• Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit with the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.
• There are suitability standards that all applicants must meet.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers, evaluates, and prioritizes requests for assistance from users experiencing hardware, software, networking, and other computer-related issues.
• Logs and tracks calls using IT ticketing system and maintains history records and related problem documentation.
• Installs, configures and supports server and client workstations.
• Trains users on software and hardware.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills

Guest service

Telephone etiquette

Interpersonal communication

Self-starter

Follow-up

Education

HS Diploma or GED

Associate's Degree in CS

Job description

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Closing Date: September 4, 2026 at 4:00 PM

Pay Rate: $22.00 per hour

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencingproblems with hardware, software, networking, and other computer related technologies troubleshooting, password resets, minor desktop, printing or phone issues.
• Logs and tracks calls using IT ticketing system, and maintains historyrecords and related problem documentation.
• Installs, configures and supportsserver and client workstations.
• Trains users on software and hardware.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

*MVR required at the time of application.

Skills/ Requirements

• HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.
• Experience and/or training in technical support required.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonaland communication skills, both written and oral.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Hiring Preference: Given in this order; first, to a qualified Gila River Indian Community Member; other Native Americans; spouse or adult child of a Gila River Member; other qualified candidate.

Education

Required

High School/GED or better.

Preferred

Associates or better in Computer Science.

Experience

Required

Experience and/or training in technical support required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.