IT SUPPORT TECHNICIAN - 3IS

MCSG Technologies; Colorado Springs (CO); On-site; USD 89,000 - 109,000; Full time

Job summary

MCSG Technologies is seeking an IT Support Technician to handle technical support and maintenance functions. This role requires ensuring the health and accessibility of IT assets while providing outstanding customer service in a fast-paced environment. The successful candidate will have a strong background in troubleshooting, experience with Windows PCs, and necessary certifications in IT support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Qualifications

• 6 years of experience in IT technical support.
• Proficient in troubleshooting hardware and software issues.
• Experience with Windows PCs and network troubleshooting.

Responsibilities

• Fielding IT trouble tickets and managing customer queries.
• Installation and maintenance of PCs and software.
• Operational support for networked and standalone systems.

Skills

Customer Service

Technical Support

Troubleshooting

Network Configuration

Education

High School Diploma

IAT Level 2 Certification

Job description

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Join to apply for the IT SUPPORT TECHNICIAN - 3IS role at MCSG Technologies

PAY: $89,000 - $109,000

JOB SUMMARY: The IT Help Desk Technicians are responsible for fielding end user IT trouble tickets involving software and hardware issues. The personnel will be responsible for ensuring the health of our end users' IT assets and their consistent availability and uptime. This is a strong customer service/technical position that requires individuals with patient yet a steadfast approach to solving problems and Fielding /Closing IT Help Desk tickets. Experience with installation and troubleshooting of Windows PCs, Network printers, and Software troubleshooting and configuration. General network troubleshooting. Setup new PCs for new employees and various other IT specific tasks. Location: Schriever SFB, CO.

Primary Duties

• Operate and maintain the governments networked and standalone systems at the Unclassified, Secret and Top Secret-SCI classification levels.
• Maintain a Government provided trouble ticket system and track customer survey results.
• Perform client support administrator duties in order to provide a first-line customer support function to resolve hardware and software IT-related issues.
• Create, delete and add new users with accounts on classified networks; Provision, de-provision and add new users with accounts on NIPRNet. Maintain User Access Request forms according to network procedures.
• Provide help desk function capable of handling the full range of IT-related issues (i.e., Tier I, II, III).
• Support walk up, telephone or e-mail customer problem resolution; receive, answer and transfer, trouble calls, and maintenance requests in support of all missions and personnel; and assign a ticket number and track communication system outages and repair actions until the issue is resolved.
• Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution.
• Plan and execute any technical refresh of network computers, ensuring coordination with Configuration Management on all move, connect and disconnect of equipment to networks.
• Demonstrate expertise to install, configure, and maintain these systems as well as analyze, troubleshoot and resolve software, hardware and network anomalies.
• Provide network technical support and client support administrator duties in order to provide a first-line customer support function to resolve basic connectivity issues.
• Perform application loading, troubleshooting, tuning and technical support for hardware and software used within the facility.
• Schedule, operate, maintain, and coordinate the use of existing and future Delta 12 VTCs.
  
  

RELEVANT EXPERIENCE: 6 years experience in IT technical support and computer maintenance.

EDUCATION/CERTIFICATION: High School Diploma. IAT Level 2 Certification.

SECURITY CLEARANCE: TOP SECRET/SCI

ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED: Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/.

COLORADO'S EQUAL PAY ACT: In compliance with Colorados Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, and key skills.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

EXECUTIVE ORDER 14042 ENSURING ADEQUATE COVID-10 SAFETY PROTOCOLS: The United States government may require that all employees, plus all contract employees performing services on behalf of the federal government, be fully vaccinated against COVID-19. In accordance with EO 14042, MCSG Technologies may require that all employees with MCSG Technologies be fully vaccinated against COVID-19.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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