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A leading company is seeking an experienced IT Help Desk Technician in Colorado Springs. The role involves troubleshooting IT issues, maintaining systems, and providing top-level customer support, focusing on effectively managing hardware and software incidents. Candidates must have relevant experience and certifications to ensure the robustness of IT operations.
PAY: $89,000 - $109,000
JOB SUMMARY: The IT Help Desk Technicians are responsible for handling end user IT trouble tickets involving software and hardware issues. They ensure the health and uptime of end users' IT assets. This customer service/technical role requires patience and a problem-solving approach. Experience with Windows PCs, network printers, software troubleshooting, and configuration is required. Responsibilities include installation, troubleshooting, and setup of IT equipment at Schriever SFB, CO.
Relevant Experience: 6 years in IT technical support and computer maintenance.
Education/Certification: High School Diploma, IAT Level 2 Certification.
Security Clearance: Top Secret/SCI
About Us: MCSG Technologies values empowering employees to serve customers effectively, creating value through trust and efficiency. Visit www.mcsgtech.com or Glassdoor to learn more.
Benefits Offered: Medical, dental, vision, life insurance, disability, 401(k), FSA, parental leave, paid time off, holidays, and more. Details at https://www.mcsgtech.com/benefits/
Equal Pay Act: Compliant with Colorado's Equal Pay for Equal Work Act; offers depend on role, experience, education, and skills.
EEO Statement: We are an equal opportunity employer, considering all qualified applicants without discrimination.
Pay Transparency: Employees may discuss pay but are restricted from disclosing others' pay unless legally permitted.
COVID-19 Safety: May require full vaccination against COVID-19 as per EO 14042.