IT SUPPORT TECHNICIAN - 3IS

Mcsgtech; Colorado Springs (CO); On-site; USD 89,000 - 109,000; Full time

Job summary

A leading company is seeking an experienced IT Help Desk Technician in Colorado Springs. The role involves troubleshooting IT issues, maintaining systems, and providing top-level customer support, focusing on effectively managing hardware and software incidents. Candidates must have relevant experience and certifications to ensure the robustness of IT operations.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

FSA

Parental Leave

Paid Time Off

Holidays

Qualifications

• 6 years in IT technical support and computer maintenance is required.
• Must have Top Secret/SCI Security Clearance.
• Experience with Windows PCs and network printers is required.

Responsibilities

• Handle end user IT trouble tickets involving software and hardware issues.
• Maintain trouble ticket system and provide first-line support.
• Coordinate with agencies for fault isolation and service restoration.

Skills

Troubleshooting

Patience

Problem-solving

Customer Service

Network Support

Education

High School Diploma

IAT Level 2 Certification

Job description

Job Details

Level: Experienced

Job Location: Schriever SFB - Colorado Springs, CO

Position Type: Full Time

Education Level: None

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Information Technology

Description

PAY: $89,000 - $109,000

JOB SUMMARY: The IT Help Desk Technicians are responsible for handling end user IT trouble tickets involving software and hardware issues. They ensure the health and uptime of end users' IT assets. This customer service/technical role requires patience and a problem-solving approach. Experience with Windows PCs, network printers, software troubleshooting, and configuration is required. Responsibilities include installation, troubleshooting, and setup of IT equipment at Schriever SFB, CO.

Primary Duties

• Operate and maintain government networked and standalone systems at various classification levels.
• Maintain trouble ticket system and track customer feedback.
• Provide first-line support for hardware and software issues.
• Create, delete, and manage user accounts on classified networks.
• Support help desk functions across Tier I, II, and III issues.
• Support customer problem resolution via walk-up, phone, or email, tracking issues until resolution.
• Coordinate with internal and external agencies for fault isolation, repairs, and service restoration.
• Plan and execute technical refreshes of network computers.
• Install, configure, and maintain systems; troubleshoot software, hardware, and network issues.
• Provide network support and perform application loading and troubleshooting.
• Operate and coordinate the use of Delta 12 VTCs.

Relevant Experience: 6 years in IT technical support and computer maintenance.

Education/Certification: High School Diploma, IAT Level 2 Certification.

Security Clearance: Top Secret/SCI

Qualifications

About Us: MCSG Technologies values empowering employees to serve customers effectively, creating value through trust and efficiency. Visit www.mcsgtech.com or Glassdoor to learn more.

Benefits Offered: Medical, dental, vision, life insurance, disability, 401(k), FSA, parental leave, paid time off, holidays, and more. Details at https://www.mcsgtech.com/benefits/

Equal Pay Act: Compliant with Colorado's Equal Pay for Equal Work Act; offers depend on role, experience, education, and skills.

EEO Statement: We are an equal opportunity employer, considering all qualified applicants without discrimination.

Pay Transparency: Employees may discuss pay but are restricted from disclosing others' pay unless legally permitted.

COVID-19 Safety: May require full vaccination against COVID-19 as per EO 14042.