IT SUPPORT TECHNICIAN - 3IS

MCSG Technologies; Colorado Springs (CO); On-site; USD 89,000 - 109,000; Full time

Job summary

A leading company is seeking IT Help Desk Technicians to manage end user IT trouble tickets and ensure the health of IT assets. This role requires strong problem-solving skills and experience in Windows troubleshooting, network printers, and general IT support. Responsibilities include maintaining a trouble ticket system, providing first-line support, and coordinating with agencies for service restoration.

Qualifications

• 6 years in IT technical support and computer maintenance.

Responsibilities

• Operate and maintain government networked and standalone systems.
• Provide first-line support for hardware and software issues.
• Install, configure, troubleshoot, and resolve hardware, software, and network issues.

Skills

Problem Solving

Customer Service

Education

High School Diploma

IAT Level 2 Certification

Job description

Job Details

Job Location Schriever SFB - Colorado Springs, CO

Job Category Information Technology

Description

PAY: $89,000 - $109,000

JOB SUMMARY: The IT Help Desk Technicians are responsible for handling end user IT trouble tickets related to software and hardware issues. They ensure the health and uptime of end users' IT assets. This customer service/technical role requires patience and a problem-solving attitude. Experience with Windows installation and troubleshooting, network printers, and general network troubleshooting is required. Responsibilities include setting up new PCs, troubleshooting, and configuration.

Location: Schriever SFB, CO.

PRIMARY DUTIES:

• Operate and maintain government networked and standalone systems at various classification levels.
• Maintain a trouble ticket system and track customer feedback.
• Provide first-line support for hardware and software issues.
• Create and manage user accounts on classified networks, including NIPRNet.
• Handle a range of IT issues (Tier I, II, III) and support customer inquiries via walk-up, phone, or email.
• Coordinate with internal and external agencies for fault isolation, repairs, and service restoration.
• Plan and execute technical refreshes of network computers, coordinating with Configuration Management.
• Install, configure, troubleshoot, and resolve hardware, software, and network issues.
• Support network connectivity and perform application loading and troubleshooting.
• Schedule and operate Delta 12 VTCs.

RELEVANT EXPERIENCE: 6 years in IT technical support and computer maintenance.

EDUCATION/CERTIFICATION: High School Diploma and IAT Level 2 Certification.

SECURITY CLEARANCE: TOP SECRET/SCI