IT Support Technician — 24/7 On-Call | Hospitality IT

Reunion Resort; Kissimmee (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Reunion Resort in Kissimmee, FL is seeking an IT Support Specialist to deliver hands-on support for hardware, software, and network issues across lodging, retail, and F&B locations. You will respond to service requests quickly, perform onsite installations, and collaborate with remote teams to resolve complex problems.

The role requires 3+ years IT experience (hospitality a plus) and a Bachelor's in IT/CS or equivalent. Strong Microsoft skills and security awareness are essential.

Qualifications

• Solid understanding of IT systems, networking, and software applications, along with exceptional problem-solving and communication skills.
• IT experience of at least 3 years is required; hospitality experience is a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience with network infrastructure setup, troubleshooting, and security.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network-related issues at lodging, retail, and food & beverage locations.
• Respond to service requests promptly, both in person and remotely, to minimize downtime and disruptions.
• Perform onsite installation, configuration, and maintenance of IT equipment, including computers, peripherals, POS systems, and network devices.
• Collaborate with remote teams to troubleshoot and resolve technical issues effectively.
• Assist with setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points.

Skills

Problem-solving

Communication skills

English language proficiency

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Tools

POS systems

Property management systems

Industry-specific software

Microsoft software

Job description

Reunion Resort in Kissimmee, FL is seeking an IT Support Specialist to deliver hands-on support for hardware, software, and network issues across lodging, retail, and F&B locations. You will respond to service requests quickly, perform onsite installations, and collaborate with remote teams to resolve complex problems.

The role requires 3+ years IT experience (hospitality a plus) and a Bachelor's in IT/CS or equivalent. Strong Microsoft skills and security awareness are essential.