IT Support Technician 2 (Project)

Washington State Department of Transportation; Seattle (WA); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Paid Leave

Tuition Assistance

Public Service Loan Forgiveness

Job summary

Washington State Department of Transportation is seeking an IT Support Technician 2 in Shoreline, WA to support asset onboarding, inventory, and disposal as part of the Technology Services Division. The role covers hardware and software deployment, OS installation, and asset documentation.

The position requires practical IT experience, strong problem solving, and effective communication with diverse IT peers.

Qualifications

• Experience with IT hardware/software maintenance and deployment.
• Experience supporting Microsoft OS, Microsoft 365, iOS, and Adobe products.
• Ability to diagnose hardware/software issues and provide technical consulting.

Responsibilities

• Update asset onboarding, movement, and disposal records.
• Physically unpack hardware and enter assets into the asset system.
• Install OS and approved software on devices.
• Prepare devices for disposal and sanitize equipment.
• Visit regional locations to verify assets for tracking.
• Audit asset records for movements and ensure proper documentation.
• Manage biennial physical inventory for NWR and UMAM programs.
• Provide updates to IT management and assist with final reports.
• Complete service tickets for routine tasks and troubleshoot issues.

Skills

IT systems support

Technical support

Problem solving

Communication

Growth mindset

Service-oriented

Job description

Salary : $50,412.00 - $67,704.00 Annually

Location : King County - Shoreline, WA

Job Type: Project (limited duration)

Job Number: 26DOT-HQ-0P247-1

Department: Dept. of Transportation

Division: Headquarters

Opening Date: 09/09/2026

Closing Date: 9/16/2026 11:59 PM Pacific

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT Technology Services Division (TSD) is currently seeking to fill a non-permanent IT Support Technician 2 position in Shoreline, WA. This position is an experienced paraprofessional, who will serve the Northwest Region (NWR) and Urban Mobility and Access Management (UMAM) in support of IT assets. In this role, you will perform a variety of routine technical IT tasks related to the onboarding and offboarding of IT assets, including inventory and disposal. This position ensures the agency can accomplish its mission of providing safe, reliable, and cost-effective transportation options to improve communities and economic vitality for people and businesses by supporting the high‑profile transportation infrastructure projects of the NWR and UMAM.

What To Expect

Among the varied range of responsibilities held within this role, the IT Support Technician will:

• Update records for asset onboarding, asset movement, and asset disposal. Assets include but are not limited to tablets, laptops, desktop PC, printers, handheld devices, iPads, servers, hubs, switches, bridges, routers, and software.
• Perform the physical unpacking of hardware and the entry of assets into the asset management system.
• Install operating systems and TSD approved software on devices.
• Prepare assets for surplus property disposal; perform the sanitization of equipment prior to disposal.
• Physically visit region locations to discover and verify assets in support of asset tracking and documentation.
• Audit and modify asset records for the movement of equipment by Field Services technicians ensuring that they are completing all appropriate paperwork and associated documentation.
• Manage and reconcile the biennial physical inventory of the IT related hardware for the NWR and UMAM Program offices.
• Provide updates to IT management and assist with the final report for management review and signoff.
• Complete assigned service tickets relating to routine tasks.
• Diagnose application, hardware, and software issues.
• Complete routine purchases using agency purchasing card, process and reconcile transactions.

Qualifications

To be considered for this opportunity, the following are required:

• IT Systems Support: Experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software/hardware.
• Technical Support: Experience supporting Microsoft Operating Systems, Microsoft O365, iOS, and standard Adobe products.
• Problem Solving & Critical Thinking: Experience providing technical consulting and performing installation of IT hardware and software.
• Communication and Collaboration: Experience effectively communicating and providing assistance to a diverse set of information technology peers.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This is a project position, expected to last until June 30, 2027.
• This position is not eligible for remote work and will be expected to report to the duty station five (5) days a week.
• Regular travel to various sites throughout the region and occasional travel to other sites across the state with possible overnight stays will be required.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit ;

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g., part-time); view the job posting for benefits details for job types other than full-time.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro‑rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.