DSHS Maple Lane Security Guard 2

State of Washington; Grand Mound (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Maple Lane Security Guard 2 at Maple Lane Behavioral Health Treatment Campus near Grand Mound, WA, requires a vigilant security professional with a focus on resident safety and customer service.

You will monitor access, de-escalate incidents, and support staff and residents while maintaining daily logs and coordinating with local law enforcement when needed. The role includes evening/night shifts with differential pay and on-site responsibilities at Maple Lane.

Qualifications

• Customer service-focused approach prioritizing resident safety.
• Ability to apply de-escalation techniques to manage behaviors.
• Experience with non-physical interventions and conflict resolution.
• Willingness to learn diverse approaches to resident care.
• Ability to assess situations and apply least restrictive interventions.

Responsibilities

• Provide visual monitoring of residents.
• Monitor security systems for controlled access.
• De-escalate situations and provide therapeutic interventions as needed.
• Conduct unit and treatment mall walkthroughs for safety.
• Operate security vehicle for emergency response across Maple Lane.
• Maintain 24-hour electronic log of checks and incidents.
• Document resident counts, inspections, and unit checks.
• Assist in gathering evidence with law enforcement as needed.
• Provide gate support and ID checks for staff and visitors.
• Monitor vehicle gate traffic and transports.
• Conduct visitation procedures for residents and visitors.
• Perform hospital watch procedures as required.

Skills

Customer service orientation

De-escalation techniques

Non-physical interventions

Crisis management

Teamwork

Education

High school diploma or GED

Law enforcement training certificate (optional)

Job description

Maple Lane Security Guard 2 - Emergency Response Officer - Join our team as an Emergency Response Officer at our newest behavioral health treatment campus, Maple Lane, near Grand Mound, WA.

Behavioral Health Treatment Center Maple Lane offers innovative treatment for residents who are civilly committed, in need of competency restoration, or adjudicated not guilty by reason of mental diagnosis. Each residential unit helps shape the future of behavioral health, aligning with Washington State’s vision of community-based care. Treating residents in smaller facilities, we help them stay closer to home, family, and support systems, fostering stronger community connections.

As an Emergency Response Officer, you will provide essential campus security for units housing adult mental health residents. Your responsibilities will include ensuring the safety and security of staff, residents, visitors, and property on the Maple Lane campus.

We are looking for customer service-oriented people who can quickly adapt to their environment, proactively manage safety and security situations, and be effective team members. Your crucial role will involve assisting Maple Lane management in enforcing campus rules, regulations, policies, and statutory law. If you possess the ability to be trained in various de-escalation techniques and employ non-physical interventions whenever possible, this may be the career for you.

Maple Lane is a key business unit of DSHS's Behavioral Health and Habilitation Administration, where our dedicated staff offers residents enriching opportunities and experiences outside the hospital setting, preparing them for a smooth transition back into the community. This is a great opportunity to be a team member as BHHA modernizes and enhances behavioral health treatment in Washington State.

Evening and Night shifts include a shift differential of $2.50 an hour after 6pm in addition to the standard compensation rate. Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.

Work Schedule: Wednesday - Sunday. 2 pm to 10:30 pm. Days off: Monday & Tuesday.

Some Of What You Will Do

• Provide visual monitoring of residents.
• Monitor the main security systems to ensure appropriate entry and exit of authorized personnel.
• As a member of the security team you will provide therapeutically interventions or de-escalate behavioral issues as needed for safety.
• Conduct regular walkthroughs of living units and the treatment mall ensuring safety while engaging with residents and support staff.
• Operate a motor vehicle to provide emergency response services to multiple locations within the Maple Lane Campus.
• Maintain 24-hour electronic log on routine check and incidents.
• Responsible for documentation of resident item counts, security inspections, and unit checks.
• Assists in gathering evidence and facts involving criminal activity by partnering with local law enforcement.
• Provide security gate support, which may include positioning in the Security Building to check the IDs of the staff coming onto campus and check IDs of staff leaving campus by foot or vehicle.
• Monitor Vehicle Gate and all related traffic for resident transports, facility deliveries, as well as internal and external maintenance visitors.
• Conduct visitation procedures for all residents and their visitors.
• Conducts hospital watch procedures for residents.

Who Should Apply

Professionals with a valid driver's license and one of the following:

• High school graduation or GED plus two years of experience in areas of work such as: security guard, correctional officer or store investigations, or police officer, police reserve officer, military police or other law enforcement work.
• Or, a certificate of completion in a basic law enforcement training program approved by the Washington Criminal Justice Training Commissioner; or certificate of completion in a police or reserve police academy or military training program will substitute for one of the two years of required experience.
• Or, one year of experience as a Security Guard 1.

Knowledge, Skills, And Abilities

• Customer service-oriented with a strong focus on patient well-being and safety.
• Capable of employing a variety of de-escalation techniques to manage resident behaviors.
• Skilled in non-physical interventions and conflict resolution.
• Adaptable and open to training on diverse approaches to resident care.
• Proficient in assessing situations and implementing the least restrictive interventions.
• Experienced in calmly managing crises with a resident centered approach.
• Committed to continuous learning and applying best practices in de-escalation.

Why Join Us?

We partner with people to access support, care, and resources. DSHS employees make a difference in WA State every day by supporting sustainable recovery, independence, and wellness.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-ratio basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro-ratio basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and / retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026