IT Support Technician

Petroleum Marketing Group; Virginia; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Full-Time Employee benefit package

Job summary

Petroleum Marketing Group is seeking an IT Support Technician to join our Falls Church, VA team. The role is full-time and onsite, with a 9AM–6PM EST schedule and a 24/7 on-call rotation for urgent after-hours issues.

You will support 350+ users and 250+ store networks, handling diagnostics, deployment, and remote/onsite troubleshooting across devices and network hardware.

Qualifications

• 1–3 years of IT Support experience.
• Advanced knowledge of Windows, Office, Microsoft 365, hardware, and information security.
• Intermediate knowledge of Active Directory and computer imaging.
• Intermediate knowledge of network devices, cabling, Ethernet, and TCP/IP.
• Excellent customer service and communication skills.
• Ability to participate in a 24/7 on-call rotation.

Responsibilities

• Support 350+ corporate users onsite and remotely.
• Monitor and support 250+ store networks (routers, firewalls, switches, POS devices).
• Triages, escalates, and resolves IT support tickets.
• Onsite setup and troubleshooting of laptops/desktops.
• Deploy and troubleshoot store networks onsite and remotely.
• Manage field network cabling (Cat3–Cat6).
• Coordinate with other departments and ISPs to resolve connectivity issues.

Skills

Customer service

Communication skills

Multitasking

On-call readiness

Travel flexibility

Tools

MS Windows

MS Office

Microsoft 365

Hardware

Information Security

Active Directory

Computer Imaging

Network Devices

TCP/IP

Networking Cabling

Job description

Job Description

Title: IT Support Technician

Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework)

Benefits: Full-Time Employee benefit package

Shift Timing: Monday-Friday, 9AM-6PM (EST)

On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues

Requirements

• 1-3 years of experience in: IT Support
• Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information Security
• Intermediate knowledge in supporting: Active Directory and Computer Imaging
• Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
• Organized and capable of multitasking in a fast paced, team driven environment
• Excellent customer service and communication skills
• Ability to handle 24/7 on-call rotational duty
• Ability to travel by road and air

Responsibilities

• Support 350+ corporate users both onsite and remotely for all IT related issues
• Monitor and support 250+ store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices
• Monitor, triage, escalates, and resolve IT support tickets
• Onsite setup and troubleshooting of corporate laptops and desktops
• Onsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices)
• Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)
• Coordinate with other departments and ISP's in resolving store connectivity issues

Desired Certifications (one or more)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• Fortinet NSE

Company Description

Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.

Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.