IT Support Technician

RS Restaurant Services Group, Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Short-term disability

Long-term disability

401(k) match

Paid time off

Life insurance

AD&D coverage

Job summary

KBP Brands is seeking an experienced IT Support Technician to deliver frontline Tier 1 support for our Home Office and field teams in Leawood, KS. You will troubleshoot Windows 11 devices, manage Microsoft 365 services, and administer AD/Entra ID accounts while handling device deployment and connectivity issues.

Ideal candidates have 3+ years in IT support, strong customer service, and familiarity with Intune, Autopilot, and networking basics.

Qualifications

• 3+ years of hands-on IT support, service desk, help desk, or desktop support experience; 3–5 years preferred.
• Hands-on experience with Active Directory and Microsoft Entra ID.
• Hands-on experience with Microsoft Intune and Windows Autopilot.
• Strong Windows 11 troubleshooting and Microsoft 365 support experience, including Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of networking fundamentals including DNS, DHCP, IP addressing, Wi‑Fi, and VPN connectivity.
• Experience working within a ticketing or IT service management platform.
• Excellent customer-service, communication, organization, documentation, and follow-up skills, including the ability to explain technical concepts to non-technical users.
• Associate degree in information technology or a related field, or an equivalent combination of relevant experience and industry certifications; bachelor’s degree preferred.

Responsibilities

• Provide responsive Tier 1 technical support to Home Office and field users, managing support cases from intake through resolution and escalation.
• Troubleshoot Windows 11 devices, laptops, desktops, printers, peripherals, software, Wi‑Fi, VPN, network printing, and other common connectivity issues.
• Support Microsoft 365, including Outlook, Exchange Online, Teams, SharePoint, OneDrive, shared mailboxes, permissions, and basic mail-flow troubleshooting.
• Administer user accounts in Active Directory and Microsoft Entra ID, including provisioning, terminations, password and MFA resets, security groups, permissions, and licensing.
• Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
• Support company‑owned iOS devices and assist with mobile device enrollment, applications, profiles, and device‑management requests.
• Triage user‑reported phishing, quarantined messages, and Microsoft Defender alerts, escalating security or infrastructure concerns when appropriate.
• Assist with hardware provisioning, staging, shipping, asset records, replacements, and office moves, and maintain clear support documentation and knowledge resources.

Skills

IT support experience

Customer service

Windows 11 troubleshooting

Microsoft 365 support

Networking fundamentals

Documentation

Education

Associate degree in information technology or related field

Bachelor’s degree preferred

Tools

Active Directory

Microsoft Entra ID

Intune

Windows Autopilot

Exchange Online

SharePoint

Teams

OneDrive

Job description

KBP is seeking an experienced IT Support Technician to provide front-line technology support for our Home Office and field teams. This role is responsible for Tier 1 end-user support, including Windows and desktop troubleshooting, Microsoft 365 support, user account administration, device deployment, and general connectivity issues. The ideal candidate has a strong technical foundation, excellent customer-service skills, and at least three years of hands‑on IT support experience. We're looking for someone who can independently resolve common support issues while knowing when to escape more complex concerns.

What You'll Do

• Provide responsive Tier 1 technical support to Home Office and field users, managing support cases from intake through resolution and escalation.
• Troubleshoot Windows 11 devices, laptops, desktops, printers, peripherals, software, Wi‑Fi, VPN, network printing, and other common connectivity issues.
• Support Microsoft 365, including Outlook, Exchange Online, Teams, SharePoint, OneDrive, shared mailboxes, permissions, and basic mail-flow troubleshooting.
• Administer user accounts in Active Directory and Microsoft Entra ID, including provisioning, terminations, password and MFA resets, security groups, permissions, and licensing.
• Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
• Support company‑owned iOS devices and assist with mobile device enrollment, applications, profiles, and device‑management requests.
• Triage user‑reported phishing, quarantined messages, and Microsoft Defender alerts, escalating security or infrastructure concerns when appropriate.
• Assist with hardware provisioning, staging, shipping, asset records, replacements, and office moves, and maintain clear support documentation and knowledge resources.

What We're Looking For

• 3+ years of hands‑on IT support, service desk, help desk, or desktop support experience; 3‑5 years preferred.
• Hands‑on experience with both Active Directory and Microsoft Entra ID.
• Hands‑on experience with Microsoft Intune and Windows Autopilot.
• Strong Windows 11 troubleshooting and Microsoft 365 support experience, including Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of networking fundamentals including DNS, DHCP, IP addressing, Wi‑Fi, and VPN connectivity.
• Experience working within a ticketing or IT service management platform.
• Excellent customer‑service, communication, organization, documentation, and follow‑up skills, including the ability to explain technical concepts to non‑technical users.
• Associate degree in information technology or a related field, or an equivalent combination of relevant experience and industry certifications; bachelor’s degree preferred.

Preferred Experience

• JAMF or another iOS mobile device management (MDM) platform.
• Microsoft Defender for Endpoint/Office 365 or hybrid identity and Entra Connect.
• Basic PowerShell scripting.
• Supporting a multi‑site, retail, or restaurant environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft 365/Endpoint certifications.

Work Location & Schedule

This is a 100% on‑site position at KBP Brands' Home Office in Leawood, Kansas. Remote and hybrid arrangements are not available. The anticipated standard schedule is 8:00AM–5:00PM or 9:00AM–6:00PM Central Time. Occasional evening and/or weekend support may be required based on business needs. Ability to work 100% on-site in Leawood, KS during the assigned schedule and provide occasional evening or weekend support when business needs require. Ability to lift and move computer equipment weighing up to 50 pounds.

What KBP Brings to the Table

KBP is a leading restaurant franchise group with a clear vision: to be a great place to work, a great place to eat, and a great place to own. We’re focused on sustainable growth that creates opportunities for our business and our people. We’re looking for individuals who share our values and want to be part of a culture built on inclusion, collaboration, and continuous improvement. Our Leawood, KS home office supports KFC, Taco Bell, Arby’s and Sonic restaurants across the country. It’s a dynamic environment where teamwork, learning, and personal growth are part of everyday life. If you are looking to join an energetic, entrepreneurial company with countless opportunities to grow – personally, professionally, and financially – KBP is the right fit for you.

Compensation

Offers are based on each candidate's experience and qualifications.

Benefits

• medical coverage
• dental coverage
• vision coverage
• short‑term disability
• long‑term disability
• a 401(k) company match
• paid time off
• life insurance
• AD&D coverage

Company Overview

KBP Brands is a leading restaurant franchise group with a clear vision: to create a great place to work, a great place to eat, and a great place to own. For more than 20 years, KBP has remained focused and deliberate about creating and sustaining an environment that values and balances our responsibility to, and impact on, our customers, people, and communities. KBP Brands consistently ranks as one of the 10 Fastest‑Growing Restaurant Chains and one of the Top 100 Fastest‑Growing Businesses in North America. Today, the company owns and operates 1,000+ restaurants across 30+ states. If you are looking to be part of an energetic, entrepreneurial company with countless opportunities for growth – personally, professionally, and financially – then a career with KBP Brands may be the right fit for you.