IT Support Technician

WellnessLiving; Tampa (FL); Hybrid; USD 55,000 - 75,000; Part time

Job summary

A leading company in the health and wellness industry is seeking an IT Support Technician to provide technical support and troubleshoot issues. The ideal candidate will have a strong customer service background and experience with Office 365. This part-time role offers a hybrid work environment, focusing on delivering exceptional service to users while ensuring compliance with IT policies.

Qualifications

• Minimum 2+ years of experience in IT support or similar.
• Experience working with Office 365 applications.

Responsibilities

• Triage and troubleshoot hardware and software issues.
• Provide support in setting up business hardware and software.
• Manage user accounts in IT systems.

Skills

Customer Service

Problem Solving

Communication

Detail-oriented

Education

High School Diploma

Tools

Office 365

JIRA

Windows

MacOS

Job description

Join to apply for the IT Support Technician role at WellnessLiving

Join to apply for the IT Support Technician role at WellnessLiving

Get AI-powered advice on this job and more exclusive features.

Title:IT Support Technician

Salary:Based on Experience + Vacation + Benefits

Length:Part-time

Location:Tampa, FL*Hybrid

Reporting Manager: Security Manager

About Us

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.





About You:



We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box andisn’tafraid to push the envelope.



At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!

Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.

Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.

Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.

Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.

Responsibilities:

• Triage and troubleshoot hardware and software issues reportedby users.
• Provide support in setting up and installing business hardware and software for users.
• Manage the creation and termination of user accounts in IT systems.
• Ensure proper deployment, maintenance, and decommissioning of user workstations.
• Assist with administering and configuring the local area network and applicable hardware, such as firewalls, switches, APs, and other devices.
• Ensure proper operation of A/V equipment in office boardrooms.
• Provide technical support for various business applications such as Office 365, Zoho, JIRA, and other proprietary software.
• Address, update, and follow up on tickets submitted into the ticket system.
• Create and update documentation of IT assets, daily processes, and solutions to common IT issues.
• Ensure adherence to IT compliance policies and standards.
  
  

Qualifications & Skills:

• Minimum 2+ years of experience in a helpdesk, IT support role or similar
• Previous experience in customer service/support roles
• Experience working withOffice 365 applications (Exchange, AzureAD, SharePoint Online, etc.)
• Experience using ticketing systems
• Knowledge of both Windows and MacOS
• Strong written and oral communication skills
• Ability to work within a team in a virtual or office environment
• Detail-oriented and strong problem-solving capabilities
  
  

Education

• Minimum of a high school diploma
• Additional college education or certifications in computer science or related fields are considered an asset.
  
  

Please note that those who meet the qualifications for the position will be contacted directly.



We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at WellnessLiving by 2x

Get notified about new Information Technology Support Technician jobs in Tampa, FL.

Tampa, FL $55,000.00-$70,000.00 2 months ago

Greater Tampa Bay Area $60,000.00-$75,000.00 5 days ago

SkillBridge Trainee (IT End User Services Technician)

Associate Healthcare IT Field Engineer, Coastal Region

Healthcare IT Field Engineer, Coastal Region

Tampa, FL $65,000.00-$75,000.00 1 week ago

Archaeology Field Technicians for Phase III Data Recovery

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.