IT Support Technician

Enclos; St. Louis (MO); On-site; USD 50,000 - 60,000; Full time

Job summary

Join a leading company as an IT Support Technician in St. Louis, MO, where you will provide top-tier technical support for mobile devices and computer systems. This role emphasizes exceptional customer service and problem-solving skills, requiring hands-on experience in IT support. You will assist users through various communication channels and manage device configurations while collaborating with a dedicated IT team.

Qualifications

• Hands-on experience with troubleshooting Windows-based systems.
• Ability to communicate technical instructions to non-technical users.

Responsibilities

• Deliver technical support for mobile devices and computers.
• Diagnose and resolve issues related to computer systems and networks.
• Collaborate with senior IT team members to resolve complex issues.

Skills

Problem Solving

Customer Service

Communication

Organization

Education

Associate degree in Computer Science

Vocational/technical certificate in Computer Science

Tools

AirWatch

Microsoft Intune

Job description

Join Enclos as an IT Support Technician and play a key role in delivering top-tier technical support across our organization! This is a hands-on, customer-facing position based in our St. Louis, MO office.

Enclos is seeking a customer-focused Information Technology Support Technician to join our IT team. This individual will provide frontline technical support for mobile devices, computer systems, hardware, and software across our U.S. and Canadian offices. The ideal candidate will demonstrate exceptional problem-solving skills, technical acumen, and a commitment to delivering outstanding customer service.

This role will support multiple business entities including Enclos, ETS, and Coalition, and involves a mix of remote and in-person troubleshooting and technical assistance, device configuration and general IT support.

This is an in-person role based out of our office in St. Louis, MO.

Essential Duties And Responsibilities

• Deliver technical support for mobile devices (cell phones, iPads) and computers (hardware/software), including configuration, maintenance, and troubleshooting.
• Provide end user support via email, phone, chat (Microsoft Teams), and in-person interactions.
• Set up and manage devices using enterprise mobility management systems such as AirWatch.
• Diagnose and resolve issues related to computer systems, networks, software, and peripherals.
• Perform installations and configurations of hardware, operating systems, applications, printers, scanners, and related equipment.
• Assist with managing and tracking mobile devices, including updating inventory and following return/deployment procedures.
• Offer basic training to users on the effective use of computer systems and mobile devices.
• Collaborate with senior IT team members to escalate and resolve complex technical issues.
• Participate in documentation of IT procedures and support guides.
• Maintain and enforce standard operating procedures related to the use, deployment, and return of mobile devices and IT equipment.
  
  

Requirements

• Associate degree or vocational/technical certificate in Computer Science or related field (or equivalent experience in IT support).
• Hands-on experience with troubleshooting Windows-based systems and computer hardware.
• Experience or familiarity with mobile device management tools such as AirWatch or Microsoft Intune preferred.
• Strong understanding of basic networking concepts and internet connectivity.
• Ability to clearly communicate technical instructions in layman's terms to non-technical users.
• Demonstrated commitment to excellent customer service, with patience and attentiveness in resolving issues.
• Effective communication skills, both written and verbal.
• Highly organized, self-motivated, and capable of managing multiple support requests.
• A team player with a willingness to learn and accept constructive feedback.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee has occasional exposure to moderate noise. They must stand and walk frequently. The employee has constant use of hands/fingers to grasp, pinch, pull, feel, or handle and manipulate parts and tools. They must constantly reach with hands and arms; use hands to manipulate, handle, or feel material. The employee will have frequent repetitive motions and frequently be able to lift or move 25 lbs. The employee has constant requirement of specific vision abilities, including close vision, distance vision, color vision, depth perception, and ability to focus. They must frequently wear eye protection (Industry standard safety equipment is provided by the company and specific notice is posted in areas where safety equipment is required).

Equal Opportunity Employer

Enclos Corp is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, sex, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. We are strongly committed to this policy and believe in the concept and spirit of the law. Enclos Corp is further committed to ensuring that employment decisions are based on valid job requirements. In addition, all employment actions, such as recruiting, hiring, training, promotion, transfer, layoff, termination, compensation, and benefits are administered fairly to all persons on an equal opportunity basis, without discrimination based on protected categories named above. Enclos Corp will also provide qualified applicants and employees with disabilities any needed reasonable accommodations, as required by law.

Salary: $50000 - $60000 per year

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