IT Support Specialist

Reliant Group; Honolulu (HI); On-site; USD 71,635,000 - 94,558,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) retirement plan

Competitive hourly rate $25–$33

Job summary

Reliant Group in Honolulu, HI is seeking a Field Service IT Technician for on-site support at Honolulu International Airport. The role runs Sunday through Wednesday, 12:30 pm–11:00 pm, with walking, lifting, and possible weekend/evening shifts.

You will troubleshoot desktops, laptops, printers, and peripherals, install equipment, and resolve OS and software issues to keep operations running smoothly. Eligible candidates have 1+ year in IT support/field service, strong communication, and a

Qualifications

• At least 1 year of hands-on IT experience in technical support or field service.
• Strong hardware troubleshooting for desktops and laptops.
• Excellent customer service and professional communication.
• Ability to work independently and in fast-paced teams.
• Experience with Windows installation and software configuration.
• Familiarity with printers, scanners and peripherals.
• Industry certifications such as MCP, CompTIA A+, or Network+ are a plus.
• Airport or transportation environment experience is advantageous.

Responsibilities

• Provide onsite IT support with emphasis on customer service.
• Respond to break/fix incidents and resolve proactively.
• Manage IT service tickets and keep updates and resolutions current.
• Support desktops, laptops, mobile devices, printers and scanners, including troubleshooting and repairs.
• Install and configure computers, monitors and other IT equipment.
• Troubleshoot software issues across platforms including Microsoft Office.
• Resolve desktop OS issues (Windows and macOS).
• Assist with LAN and network infrastructure support.
• Communicate with users to understand issues and provide clear solutions.
• Assist with upcoming projects and other needs as assigned.
• Maintain professionalism, follow policies and safety procedures, and submit accurate documentation and timesheets.
• Keep work areas organized; collaborate with teammates and clients.

Skills

Hands-on IT experience

Hardware troubleshooting (desktops/l</

Job description

Requirements

• We want someone with at least 1 year of hands-on IT experience, ideally in technical support or field service.
• Were looking for a solid grasp of desktop and laptop hardware troubleshooting.
• Strong customer service skills and clear, professional communication are essential.
• You should be comfortable working both independently and collaboratively in a fast-paced setting.
• Experience with Windows installation and software configuration is required.
• Familiarity with printers, scanners, and other peripherals is important.
• We value a customer-first mindset, a strong work ethic, and the ability to multitask effectively.
• Strong written communication skills and accurate administrative work are expected.
• At least 1 year of IT field service experience is preferred.
• Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus.
• Experience in airport or transportation environments is also an advantage.

Responsibilities

• We provide onsite IT support with a strong emphasis on excellent customer service.
• We respond quickly to break/fix incidents and work to resolve them proactively.
• We manage IT service tickets and keep updates and resolutions current.
• We support desktops, laptops, mobile devices, printers, and scanners, including troubleshooting and repairs.
• We install and configure computers, monitors, and other IT equipment as needed.
• We troubleshoot software issues across platforms, including Microsoft Office applications.
• We resolve desktop environment issues related to operating systems such as Windows and macOS.
• We assist with LAN and network infrastructure support.
• We communicate with users to understand issues and provide clear guidance on solutions.
• We help with upcoming projects and other operational needs as assigned.
• We maintain professional presentation, follow company policies and safety procedures, and submit accurate documentation and timesheets.
• We keep work areas organized and collaborate effectively with teammates and clients.

Company

We are hiring a Field Service IT Technician to join our team at Honolulu International Airport in Hawaii. This is a full-time onsite role supporting critical airport operations in a fast-paced, dynamic environment. The schedule is Sunday through Wednesday from 12:30 pm to 11:00 pm, and the role may involve walking, lifting, and occasional weekend or early morning/late evening shifts.

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) retirement plan.
• Competitive hourly rate of $25.00 to $33.00.