IT Support Technician

ZipRecruiter, Inc.; Santa Monica (CA); Hybrid; USD 39,000 - 54,000; Full time

Job summary

ZipRecruiter, Inc. is seeking a frontline IT Helpdesk specialist to be the first contact for technical issues. You will support a 1000-person remote-first workforce with hybrid onsite requirements across our Santa Monica office and remote locations.

You will install and configure end-user devices, troubleshoot Wi‑Fi and VPN access, manage SaaS accounts, and contribute to onboarding IT sessions while collaborating with a fast-paced team and keeping stakeholders updated on incident statuses.

Qualifications

• At least one year of helpdesk or technical support experience.
• Experience with Windows and macOS.
• Familiarity with SaaS services (Google Workspace, Slack).

Responsibilities

• Serve as first point of contact for IT support requests.
• Support employees both in-person and remotely with hybrid schedule.
• Install and maintain end-user laptops and software.
• Troubleshoot network connectivity, including Wi‑Fi and VPN.
• Assist with conference room technology and printers.
• Lead onboarding IT sessions for new hires.
• Provide status updates using ticketing systems and Slack.
• Maintain inventory and coordinate with vendors.
• Support office relocations and asset disposal.

Skills

Helpdesk experience

Windows

macOS

Wi-Fi troubleshooting

SaaS administration

Slack usage

Tools

Google Workspace

VPN access

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Job Summary

The ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties.

Key Focuses

• Individuals will serve as the first point of contact for all IT technical support requests.
• Support employees (in person and remotely) with hybrid schedule flexibility.
• Install, configure, and maintain end-user laptops and software applications.
• Troubleshooting network connectivity issues, including Wi-Fi and VPN access.
• Troubleshooting physical LAN, printers, conference room technology.
• Provision/deprovision Software-as-a-Service (SaaS) accounts for new employees
• Lead remote new hiring onboarding IT sessions for all incoming employees, as well as supporting additional sessions if needed.
• Provides status updates and resolution summaries in a timely manner using internal ticketing systems and Slack instances.
• Maintain inventory management system/stock levels, vendor relationships and coordination.
• Contribute to process discussions, proposing solutions to opportunities for improvement during weekly team discussions.
• Communicate system outages, recovery time objectives, and resolution to end users.
• Additional duties as assigned, including supporting office relocations, safely disposing of assets, and overseeing contractors.

Minimum Qualifications

• Willing and able to commute onsite to our Santa Monica office 5 days a week
• At least one year of helpdesk, technical support, or customer support experience.
• Working knowledge of Windows and macOS.
• Expertise at troubleshooting wifi networking, software, and hardware for end users
• Familiarity administering SaaS services (e.g., Google Workspace, Slack) - access resets, permissions, groups management.
• Comfortable operating in a fast paced and evolving environment.
• Demonstrated verbal and written communication skills.
• Adaptable to new technologies and process methods.

Preferred Qualifications

• Related coursework or one additional year of experience.
• Purchasing procurement workflow experience and execution.
• Working knowledge of basic security principles (identity verification, passphrase complexity, safe handling and disposal of sensitive data, 2-factor authentication).
• Strong customer service experience to technical and non-technical customers.
• 50+ wpm typing.
• Strong command of power user features for at least one application– keyboard shortcuts, context switching, etc.

The US base pay range for this full-time position is $27.75/hr-$38.50/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ZipRecruiter’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.