IT Support Technician

Winchester Interconnect; San Marcos, California (TX, MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician, where you'll play a crucial role in providing exceptional IT support to enhance employee productivity. In this dynamic position, you will tackle various technology challenges, from troubleshooting hardware and software issues to configuring security devices and managing user accounts. Your expertise will not only help maintain seamless operations but also foster collaboration within the team. This role offers an exciting opportunity to grow your skills in a supportive environment, where your contributions are valued and recognized. If you're ready to make a difference, this is the perfect opportunity for you.

Qualifications

• 3+ years of Level 1 and 2 IT support experience.
• Hands-on experience with desktops, laptops, and network devices.
• Familiarity with Virtual Desktop Infrastructure platforms.

Responsibilities

• Provide remote and onsite IT support for employees.
• Collaborate with IT Manager to resolve technical issues.
• Document Help Desk procedures and maintain system uptime.

Skills

IT Support

Troubleshooting

Networking

Analytical Skills

PowerShell

Education

CompTIA A+

Network+

Security+

Tools

Google Workspace

Microsoft 365

Microsoft Active Directory

SQL Server

BambooHR

Paycom

ADP

Job description

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary: As our IT Support Technician, you will be part of our IT Department. In this role, you will provide remote and onsite IT support to facilitate the day-to-day workflow of our Winchester employees. Your expertise in information technology and software will be essential. You should be comfortable with operating systems, servers, networking, firewalls, application control, VPNs, wireless access points, and more. This position reports directly to the IT Manager.

Qualifications & Requirements:

• Minimum of three years of experience providing Level 1 and 2 IT support, troubleshooting hardware, software, operating systems, peripherals, and network issues.
• Hands-on experience provisioning, configuring, troubleshooting, and maintaining desktops, printers, laptops, and network devices.
• Experience configuring security devices such as firewalls, level 3 switches, and SD-WAN.
• Experience administering Microsoft Active Directory, EntraID, and SQL Server.
• Experience with collaboration and productivity tools (Google Workspace, Microsoft 365).
• Proficiency in PowerShell.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Strong analytical skills.
• Familiarity with Virtual Desktop Infrastructure platforms.
• VoIP experience is a plus.
• Relevant certifications such as CompTIA A+, Network+, or Security+ are a plus.

Our core values - Accountability, Collaboration, and Empowerment
(ACE) - are the foundation of our operations and success. You will take ownership of your contributions, collaborate effectively, and be empowered to innovate and pursue bold initiatives that drive our business forward.

Are You Our Next ACE?

• Respond promptly to email and telephone requests, accurately logging all helpdesk calls. Use monitoring tools to ensure system uptime, monitor network health, and troubleshoot issues. Assess and respond to support requests independently, keeping employees informed of resolution timelines. Implement solutions following company policies and follow through on commitments to ensure high-quality support.
• Collaborate with the IT Manager and site leadership with professionalism and strong organizational and communication skills. Support the Cable Manufacturing team, being adaptable, patient, and solution-oriented, to resolve issues and ensure smooth operations.
• Identify user difficulties accurately and provide targeted solutions. Develop and document Help Desk procedures, increase your technical knowledge, and build strong partnerships with employees by demonstrating expertise and professionalism.

Systems You'll Use:

• Google Enterprise
• BambooHR
• Paycom & ADP

Pay Transparency:

Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is $27.00/hr - $33.00/hr (DOE), plus incentive compensation. Exact salary will depend on your experience, education, skills, and other relevant factors.

For more info on benefits and career opportunities, click here: https://www.winconn.com/jobs/

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Winchester Interconnect complies with all applicable nondiscrimination laws and prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidate Inquiries Only - No Third Parties***