IT Support Technician

Touro College & University System; New York (NY); On-site; USD 34,000 - 43,000; Full time

Job summary

Touro College & University System is seeking an IITS support technician to provide both on-premises and remote support for instructional technologies across labs, classrooms, and offices in the New York area.

The role involves assisting students, faculty, and staff with hardware, software, networking, and AV systems, coordinating with multiple tech teams, and supporting exams during high-stakes periods. A related degree or AV certification is preferred.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certification in audio-visual technology or related field.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
• Prepares and submits monthly status reports as required
• Performs IITS projects and other duties as assigned by the supervisor

Skills

MS Office

Education

Associate's or Bachelor's degree in IT/CS or related field

Certification in audio-visual technology or related field

Job description

Overview

IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards
• Prepares and submits monthly status reports as required
• Performs IITS projects and other duties as assigned by the supervisor

Qualifications

Education/Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Certifications/Licensures

• Certification in audio-visual technology or related field.

Travel

• Travel to Other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.

Maximum Salary

USD $42,749.00/Yr.

Minimum Salary

USD $34,198.00/Yr.