IT Support Technician

Touro University; New York (NY); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Touro University NY seeks IITS support technicians to provide both on-premises and remote support for instructional technologies, computer labs, libraries, classrooms, and offices. You will help students, faculty, and staff with hardware, software, networking, and AV systems to ensure reliable technology in teaching spaces.

Responsibilities include configuring events, supporting hybrid learning and conferencing, logging tickets in ServiceNow, maintaining inventory, and collaborating across

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent related education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Certification in audio-visual technology or related field.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Prepares, supports, records, edits, and posts events, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
• Prepares and submits monthly status reports as required.
• Performs IITS projects and other duties as assigned by the supervisor

Skills

Microsoft Office Suite

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

AV equipment

Job description

Overview:

IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Responsibilities:

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems


• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas


• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning


• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology


• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work


• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies


• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams


• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms


• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams


• Maintains a professional technology environment and follows university computing policies, procedures, and support standards


• Prepares and submits monthly status reports as required


• Performs IITS projects and other duties as assigned by the supervisor

Qualifications:

Education/Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Certifications/Licensures

• Certiï¬cation in audio-visual technology or related ï¬eld.

Travel

• Travel to Other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers


• Extensive time sitting and standing


• Able to lift to 10 lbs.

Maximum Salary: USD $42,749.00/Yr.

Minimum Salary: USD $34,198.00/Yr.