IT Support Technician

Truxton; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k + company match

Medical, life, dental, and vision ins.

Paid federal holidays

Paid vacation Time

Employee assistance program (EAP)

Short-term and long-term disability

Job summary

Truxton in Nashville seeks an IT Support Technician to be the frontline contact for employees, resolving hardware, software, mobile, printer, and connectivity issues while assisting with onboarding and asset management.

You will coordinate with vendors/MSPs, help maintain IT documentation, participate in cybersecurity awareness, and contribute to process improvements, training, and end-user resources in a fast-paced financial services environment.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Strong troubleshooting skills and ability to diagnose issues and document findings.
• Experience with Microsoft 365 and cloud productivity tools (SharePoint, Power Platform, Power BI, Teams).

Responsibilities

• Provide responsive technical support for hardware, software, mobile devices, printers, and connectivity.
• Troubleshoot issues, resolve requests, and coordinate escalations with vendors or MSPs.
• Assist with onboarding, offboarding, equipment setup, access changes, and user support documentation.
• Maintain accurate records for technology assets, support requests, user access, and IT procedures.
• Support cybersecurity, compliance, audits, and training activities as part of daily IT operations.
• Contribute to technology projects, process improvements, documentation, and employee-facing resources.
• Build strong relationships across departments while delivering professional IT support.
• Perform other duties as assigned.

Skills

Customer service

Troubleshooting

Documentation

Onboarding/offboarding

Cybersecurity awareness

Education

Bachelor’s Degree in IT or related field

Tools

Microsoft 365

SharePoint

Power Platform

Power BI

Microsoft Fabric

Teams

Copilot

Job description

The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephone, account access, and remote connectivity issues. This role supports day‑to‑day IT operations, assists with onboarding and offboarding, maintains user access and equipment records, coordinates with managed service providers and vendors, and contributes to IT documentation, training, cybersecurity awareness, and operational improvement initiatives.

Who We Are

Truxton is a premier provider of wealth, banking, and family office services for wealthy individuals, their families, and their business interests. Serving clients across the world, Truxton’s vastly experienced team of professionals provides customized solutions to its clients’ complex financial needs. Founded in 2004 in Nashville, Tennessee, Truxton upholds its original guiding principle: do the right thing. Truxton Trust Company is a subsidiary of financial holding company, Truxton Corporation (OTCPK: TRUX).

our mission: To do the right thing every day, putting our clients’ interests first, with distinctive, comprehensive financial solutions that protect and promote client prosperity and quality of life.

What You Will Be Doing

Device Support & Troubleshooting

• Providing responsive technical support for employees across hardware, software, mobile devices, phones, printers, and connectivity.
• Troubleshooting issues, resolving requests, and coordinating escalations with vendors or managed service providers when needed.
• Assisting with onboarding, offboarding, equipment setup, access changes, and user support documentation.
• Maintaining accurate records for technology assets, support requests, user access, and IT procedures.

IT Support Tasks

• Supporting cybersecurity, compliance, audit, and training‑related activities as part of daily IT operations.
• Contributing to technology projects, process improvements, documentation, and employee‑facing support resources.
• Building strong working relationships across departments while delivering professional and service‑oriented IT support.
• Performing other duties as assigned.

What We Are Looking For

Attributes and Abilities

• Strong customer service mindset with the ability to communicate clearly and professionally with employees at all levels.
• Strong troubleshooting skills and the ability to diagnose issues, gather facts, document findings, and follow through to resolution.
• Detail‑oriented and organized, with the ability to manage multiple tickets, requests, onboarding tasks, and documentation updates.
• Comfortable working independently while also collaborating with internal teams, vendors, managed service providers, and department leaders.
• Willingness to learn new systems, support evolving technology needs, and contribute to process improvement.

Experience and Skills

• Highly proficient in network, hardware, and software troubleshooting.
• Experience with Microsoft 365 business applications and cloud productivity tools, including SharePoint, Power Platform, Power BI, Microsoft Fabric, Teams, and Copilot.

Education and Designations

• Bachelor’s Degree in IT or other disciplined study, and/or experience in the IT industry.

Why You Should Work Here

• Truxton is a highly profitable and growing company that has been recognized by American Banker as the 8th best community bank (and top‑ranking TN bank) based on 3‑year Return on Average Equity.
• Opportunities to grow your expertise, take on new challenges, and gain exposure to a wide range of sophisticated work across private banking, wealth management, asset‑liability management, treasury management, deposit operations, and capital markets.
• Because we are a smaller company, you will have the opportunity to chart your own course and contribute to initiatives that go beyond your job title.
• Truxton supports and encourages a culture of learning, both through internal development and pursuit of professional designations.

What We Offer

• 401k + company match
• Medical, life, dental, and vision insurance
• Paid federal holidays
• Paid vacation Time
• Employee assistance program (EAP)
• Short‑term and long‑term disability insurance