Sr. Infrastructure Solutions Engineer

ITSMF; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid vacation & holidays

Job summary

Truist Financial Corporation is seeking a Senior Infrastructure Solutions Engineer to design, automate, and continuously improve enterprise infrastructure across on‑prem, cloud, and hybrid environments. The role emphasizes automation, IaC (Ansible, Terraform), and robust observability using Splunk/Dynatrace, with a focus on resilience and recovery testing.

You will lead complex troubleshooting, mentor teams, and drive engineering standards, governance, and operational readiness while

Qualifications

• Bachelor's degree or higher in a related field.
• 7+ years of professional infrastructure engineering experience.
• Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Responsibilities

• Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
• Collaborates with cross‑functional teams to integrate new technologies and improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance to infrastructure teams and lower‑level professionals.
• Demonstrates innovative influence with stakeholders to support business and technical objectives.

Skills

Automation and IaC

Python

Linux

Terraform

Ansible

Kubernetes

CI/CD

Observability

Disaster Recovery

Education

Bachelor's degree in Computer Science or related field

Tools

GitLab CI/CD

Jenkins

OpenShift

Kubernetes

Job description

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Grade: 112

Please review the following job description:

Designs, builds, manages, and implements enterprise infrastructure technologies to enable scalable, secure, resilient, and reliable business operations. As a Senior Infrastructure Solutions Engineer, this is a hands‑on engineering role responsible for designing, automating, validating, and continuously improving infrastructure solutions across on‑premises, cloud, and hybrid environments. The role combines broad enterprise infrastructure knowledge with deep capability in automation, Infrastructure as Code, observability, troubleshooting, resiliency, disaster recovery, and operational readiness.

The engineer partners with infrastructure product teams, architects, application teams, reliability engineers, operations, security, and service‑management teams to translate business, technical, and non‑functional requirements into reusable, version‑controlled, documented, and supportable engineering patterns. This includes embedding availability, recoverability, performance, scalability, observability, security, and supportability requirements into infrastructure designs and delivery practices.

The role develops and maintains automation using Ansible, Ansible Automation Platform, Terraform, Python, Linux, Git‑based workflows, and CI/CD pipelines. It contributes to engineering controls for testing, peer review, release, and promotion across environments and supports the development of reusable modules, playbooks, scripts, pipeline integrations, and automated remediation.

The engineer builds and improves operational telemetry using Splunk, Dynatrace, and related observability platforms, including searches, dashboards, alerts, event correlation, dependency analysis, and service‑health views. The role designs and validates high‑availability, failover, disaster‑recovery, and recovery‑testing approaches, including automated recovery validation where appropriate.

This position leads troubleshooting and resolution of complex infrastructure issues, performs root‑cause and performance analysis, and implements corrective, preventive, and automated remediation. The engineer contributes technical expertise to design reviews, build‑readiness reviews, operational‑readiness reviews, and production‑readiness activities; leads complex technical work; communicates recommendations to technical and senior stakeholders; and provides technical guidance that advances engineering standards, resiliency, supportability, and infrastructure reliability.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position. This includes, but is not limited to:

• H-1B
• F-1 OPT
• F-1 STEM OPT
• F-1 CPT
• J-1
• TN-1
• TN-2
• E-3
• O-1
• Future sponsorship for U.S. lawful permanent residence status

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
2. Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
3. Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
5. Collaborates with cross‑functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
7. Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
8. Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
9. Provides strong technical guidance, training, and direction to infrastructure teams and lower‑level technical professionals.
10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work‑related experience.
2. Minimum of 7 years of professional experience in infrastructure engineering.
3. Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications

1. Strong experience in Automation and Infrastructure as Code using Ansible, Ansible Automation Platform, Terraform, Terraform Enterprise, Python, Linux, and Git‑based workflows.
2. Experience in Resiliency and Disaster Recovery Engineering, including high‑availability design, failover architecture, recovery validation, disaster recovery testing, dependency analysis, operational readiness, and recovery objective planning.
3. Hands‑on experience with Observability Engineering platforms including Splunk (SPL, dashboards, alerts, and event correlation), Dynatrace, Grafana, Prometheus, ThousandEyes, AppDynamics, or equivalent monitoring technologies.
4. Experience integrating infrastructure engineering with DevOps and CI/CD practices using GitLab CI/CD, Jenkins, Harness, GitOps, Argo CD, or comparable delivery platforms.
5. Experience administering or troubleshooting OpenShift and Kubernetes platforms, including cluster operations, networking, storage, container services, and cloud‑native technologies.
6. Demonstrated experience in Incident Engineering, including complex troubleshooting, root‑cause analysis, performance optimization, corrective action planning, and automated remediation.
7. Broad knowledge of enterprise infrastructure domains, including compute, operating systems, virtualization, networking, DNS, load balancing, firewalls, storage, backup and recovery, middleware, messaging, and cloud platforms.
8. Experience working with integration and service management technologies including ServiceNow, MuleSoft, APIs, IBM MQ, Kafka, or similar enterprise platforms.
9. Experience implementing security, compliance, and governance controls, including vulnerability remediation, secrets management, role‑based access controls, infrastructure hardening, policy enforcement, and engineering standards within regulated environments.
10. Experience in the financial services industry and industry certifications related to cloud, infrastructure, automation, platform engineering, reliability engineering, or cybersecurity are strongly preferred. Certifications such as CCIE, CISSP, CISM, AWS, Azure, Kubernetes, Terraform, Red Hat, or comparable credentials are beneficial.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.