IT Support Technician

Calabrio; Minneapolis (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Disability and life insurance

Flexible PTO

Paid holidays and parental leave

Tuition reimbursement

Job summary

Calabrio seeks a customer-focused IT Support Technician to join the Global IT Operations team in Minneapolis. You will deliver hands-on desktop support while administering Microsoft 365, Entra ID, MFA, and related security technologies across a fast-paced enterprise.

You will manage onboarding/offboarding, asset provisioning, and ITSM documentation, with opportunities to contribute to ServiceNow roadmap and IT projects. Travel to the Minneapolis office required three days weekly.

Qualifications

• Associate’s degree in information technology, Computer Science, or equivalent work experience.
• 3+ years of IT support or systems administration experience in an enterprise environment.
• Hands-on experience administering Microsoft 365 services.
• Experience managing Microsoft Entra ID (Azure Active Directory).
• Experience supporting Multi-Factor Authentication (MFA) solutions and modern authentication technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to travel to Minneapolis office 3 days per week.

Responsibilities

• Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices.
• Troubleshoot Windows 11, MacOS, Microsoft 365 apps, Teams, Outlook, and endpoints.
• Support onboarding, offboarding, and workstation deployments.
• Manage laptop provisioning, asset tracking, and peripheral support.
• Document incidents, service requests, and knowledge articles in the ITSM platform.
• Escalate complex issues and collaborate with global support teams.
• Contribute to the long-term ServiceNow roadmap and platform evolution.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Configure and manage user accounts, licensing, groups, and permissions.
• Support Microsoft Teams environments and meeting technologies.
• Monitor service health and assist with cloud service troubleshooting.
• Administer Entra ID including users, groups, roles, access controls.
• Manage account provisioning, deprovisioning, and RBAC.
• Configure and support Conditional Access policies and identity governance.
• Troubleshoot authentication, synchronization, and directory-related issues.
• Maintain documentation and support knowledge articles.
• Participate in IT projects, upgrades, and deployments.
• Identify opportunities for automation and process improvement.

Skills

IT support

Microsoft 365

Azure Entra ID / Entra ID

MFA / modern auth

Windows 11

Intune

MacOS / JAMF

ServiceNow / ITSM

Communication skills

Travel to Minneapolis

Education

Associate’s degree in information technology

Tools

ServiceNow

JAMF

Intune

Azure Active Directory

Job description

We are seeking a customer-focused IT Support Technician to join our Global IT Operations team in Minneapolis. This role provides hands‑on technical support for employees while also administering and supporting Microsoft's cloud services, identity platforms, and modern authentication technologies.

The successful candidate will combine strong desktop support capabilities with experience managing Microsoft 365, Microsoft Entra ID (Azure Active Directory), Multi‑Factor Authentication (MFA), and related security technologies. This role requires excellent troubleshooting skills, attention to detail, and a commitment to delivering exceptional customer service in a fast‑paced enterprise environment.

Key Responsibilities:

• Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices.
• Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams, Outlook, and endpoint devices.
• Support employee onboarding, offboarding, and workstation deployments.
• Manage laptop provisioning, asset tracking, and peripheral support.
• Document incidents, service requests, and knowledge articles within the ITSM platform.
• Escalate complex issues and collaborate with global support teams when required.
• Contribute to the long‑term ServiceNow roadmap and platform evolution aligned to IT strategy.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Configure and manage user accounts, licensing, groups, and permissions.
• Support Microsoft Teams collaboration environments and meeting technologies.
• Monitor service health and assist with troubleshooting Microsoft cloud services.
• Administer Microsoft Entra ID (Azure AD) including users, groups, roles, and access controls.
• Manage account provisioning, deprovisioning, and role‑based access assignments.
• Configure and support Conditional Access policies and identity governance processes.
• Troubleshoot authentication, synchronization, and directory‑related issues.
• Maintain accurate documentation, procedures, and support knowledge articles.
• Participate in IT projects, system upgrades, and technology deployments.
• Identify opportunities for automation and process improvement.

• Associate’s degree in information technology, Computer Science, or equivalent work experience.
• 3+ years of IT support or systems administration experience in an enterprise environment.
• Hands‑on experience administering Microsoft 365 services.
• Experience managing Microsoft Entra ID (Azure Active Directory).
• Experience supporting Multi‑Factor Authentication (MFA) solutions and modern authentication technologies.
• Strong understanding of Windows 11 administration and troubleshooting.
• Experience with Intune management, and conditional access.
• Experience with MacOS and JAMF.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Experience with ServiceNow or similar ITSM platforms.
• Ability to travel to Minneapolis office 3 days per week.

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion and innovation
• Innovative product culture and project exposure
• Training and development from industry‑leading experts
• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Base salary will be starting at $70,000.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work‑life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [e-mail]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.