IT Support Technician

Testronic; Kenner (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Employer Paid Life Insurance

Employee Assistance Program

401K w/ Matching Contribution

Paid Company Holidays

Paid Time Off

Paid Parental Leave

Job summary

Testronic, a global QA leader, seeks an IT Support Technician for its New Orleans QA Testing Facility to deliver 1st/2nd line IT support and provisioning for QA projects. The role involves local server and network administration, policy enforcement, asset management, and documentation within a collaborative global IT team.

Requirements include a Bachelor or Master’s in Computer Science or related field and 2+ years of IT support experience, with strong problem-solving and deadline-driven

Qualifications

• 2+ years of IT support experience.
• Ability to multitask and support various user groups.
• Excellent analytical and problem-solving skills.
• Ability to work to tight deadlines and within constraints.
• Team player in local and global IT teams.
• Current server, PC and mobile hardware knowledge.
• Understanding of networking principles and hardware.
• Industry IT hardware certifications such as CompTIA A+.
• Windows 10, macOS, iOS, Android operating systems experience.
• Active Directory user/group management experience.
• Experience with VoIP systems, imaging technologies, and BitLocker.

Responsibilities

• 1st/2nd line IT support to QA testing teams from the NOLA Service Desk.
• Provisioning of testing equipment to QA projects.
• Administration of local servers, systems and network devices.
• Implement global IT policies defined by IT Director and Head of InfoSec.
• IT procurement for the New Orleans facility.
• Negotiate and maintain vendor/consultant contracts and service agreements.
• Maintain documentation of all services and systems.
• Manage and audit IT assets in the facility.
• Run vulnerability scanning and patching of endpoints.
• Address security events raised by SIEM; support shift patterns as needed.

Skills

IT support

Multitasking

Problem solving

Time management

Team player

Hardware knowledge

Networking basics

CompTIA A+

OS knowledge

AD management

VoIP

Imaging

BitLocker

Education

Bachelor's or Master’s degree in Computer Science / Information Management Systems or related field

Job description

Testronic is a global leader in Quality Assurance and technology services for the games and entertainment industries. We work with some of the world’s leading game developers and publishers, providing Functional QA, Compliance QA, Localization QA, Compatibility QA, and other specialized services.

With diverse teams across Europe, Asia, and North America, we foster an inclusive, collaborative culture built on four core values: We Care Deeply, Passion for Quality, Trust in Unity, and Pride in Ownership. Whether you’re starting your career or looking for your next challenge, Testronic offers opportunities to learn, grow, and make a meaningful impact.

We are seeking an exceptional IT Support Technician for our New Orleans QA Testing Facility. This is an exciting new role, in our recently opened testing facility.

Key Responsibilities

• Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams
• Provisioning of testing equipment to QA projects in a timely manner
• Day to administration of local servers, systems and network devices
• Implementation of global policies defined by the IT Director and Head of InfoSec
• IT Procurement for this facility
• Negotiation and maintenance of vendor and consultant contracts and service agreements
• Maintain complete, detailed documentation of all services and systems
• Managing and auditing of all IT assets in the facility
• Vulnerability scanning and patching of endpoints
• Addressing security events raised by the SIEM solution
• Shift patterns may be flexible
• A Bachelor or Master’s degree in Computer Science, Information Management Systems, or related technical field
• 2+ years priorITsupport experience
• Ability to multitask and support various groups of users
• Excellent analytical and problem-solving skills
• Ability to work to tight deadlines and within constraints
• Team player - working effectively as part of local and global IT teams
• Essential technical skills:
• Current server, PC and mobile hardware
• Good understanding of the principles of networking, and related technologies and hardware
• Industry recognized qualifications in IT hardware support - CompTIA A+ or equivalent
• Operating Systems (Windows10, OSX, iOS, Android)
• Excellent understanding of basic Active Directory management - User and Groups
• VoIP phone systems
• PC image deployment technologies
• Encryption technologies e.g. Bitlocker

Desirable skills and experience

• Exposure to ISO 27001, MPAA or other security standards would be a strong advantage
• Gaming/Media Industry Experience – development, testing, publishing; handling confidential data

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K w/ Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave

Testronic Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [e-mail].