IT Support Technician

Minnesota Valley Electric Cooperative Inc.; Jordan (MN); On-site; USD 57,000 - 64,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to enhance employee technology solutions. This role involves supporting IT hardware and software systems, ensuring efficient operations. You'll triage support requests, troubleshoot issues, and manage hardware inventory. The ideal candidate will have strong technical aptitude, excellent communication skills, and the ability to prioritize tasks effectively. Join a collaborative team dedicated to delivering exceptional service and improving processes. This is a fantastic opportunity to grow your skills in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Paid Holidays

Paid Time Off

Employee Assistance Programs

Health Savings Accounts

Flexible Spending Accounts

Qualifications

• Two years of related work experience in IT support.
• Knowledgeable with computers and employee-facing technologies.

Responsibilities

• Provide end-user support for all user-facing systems.
• Configure and deploy hardware to users ensuring proper enrollment.

Skills

User Support

Technical Aptitude

Communication Skills

Prioritization

Education

Associate’s degree in Information Technology

Tools

iVue

Aclara

Job description

The IT Support Technician position is responsible for supporting IT hardware and software systems to ensure efficient operations of employee facing technology solutions. Responsible to triage all incoming support requests documenting, tracking, and responding to team members' concerns while providing the highest level of team member satisfaction. Responds with an appropriate amount of urgency to troubleshoot and resolve hardware and software issues including basic network and security problems. Escalate more complex issues within the IT Infrastructure and Security team. Configure and deploy hardware (PCs and Mobile Devices) to users with the appropriate software needed by the team member. Assist with assigning and auditing security permissions/logins for team members. Provides support for scanners, copiers, printers, monitors, and other peripherals. Manage physical inventory of hardware assets.

At MVEC we are a Team! Team Members are empowered to spend most of their time doing MVEC’s hands-on work.

Leading by example, a Team Member’s focus is to:

• Successfully carry out daily work, implement process improvements, suggest new ideas, serve on Teams, and proactively identify and resolve problems.
• Participate in setting goals and investigate training opportunities to build their skill set which allows work objectives to further the cooperative's strategy.
• Work cooperatively across departments, communicate effectively and be responsive.

All Team Members are accountable to MVEC's vision and mission, serving the membership and Team with servant leadership, dedication to safety and following the Team Member handbook.

Duties and Responsibilities:

• End User support for all user facing systems - document, track, monitor, and communicate about issues and work with team members to come to a timely resolution to ensure productivity.
  
• Configure and deploy hardware (PCs and Mobile Devices) to users ensuring devices are properly enrolled/managed in their respective applications.
  
• Work with MVEC’s IT Business Systems team to provide secure user access and 1st level support for business applications including iVue and Aclara.
  
• Manage physical inventory and assist with fulfilling supply requests of information technology equipment. Coordinate with users to deliver supplies in a timely manner.
  

Required Qualifications:

• Two years’ related work experience
  
• Knowledgeable with computers, iOS devices, and other employee facing technologies
• Technical aptitude demonstrating the ability to resolve varying levels of user issues
• Excellent communications skills to understand issues and inform others during the process
• Ability to prioritize and effectively manage a dynamic workload providing positive end-user experiences and quick issue resolution
  

Preferred Qualifications:

• Associate’s degree in Information Technology, Networking, System Administration, or related field
• Windows certifications
• CompTIA A+ Certification
• CompTIA Security+ Certification

Location:

This position will work on-site at Minnesota Valley Electric Cooperative in Jordan, MN.

Pay and Benefits:

Starting Pay: $27.60 - $30.36/hr ($57,420 - $63,162/annually)

MVEC’s comprehensive benefits include medical, dental, vision, life insurance, disability insurance, 401(k), tuition reimbursement, paid holidays and paid time off, employee assistance programs, health savings accounts and flexible spending accounts.

Work Authorization:

MVEC only employs those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Notice to Third Party Agencies:

We are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

Applicant must be committed to providing service beyond members' expectations and lead by example.

This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration.

Equal Opportunity Employer