Help Desk Technician

StevenDouglas; Florida; On-site; USD 42,000 - 65,000; Full time

Job summary

StevenDouglas is seeking an IT Support Specialist in Florida to provide leadership to junior staff and deliver reliable technical support across Windows environments and enterprise tools.

The role requires strong troubleshooting, AD and imaging experience, and a customer-focused approach. On-call responsibilities and travel within requested reservations are part of the duties.

Qualifications

• Bachelor’s degree in IT or equivalent OR current IT certs such as A+ or Net+.
• At least three (3) years in a customer-facing IT support role in an enterprise.
• Valid FL Driver’s License required.
• Excellent English written and oral communication skills.

Responsibilities

• Establishes technical credibility and provides leadership to junior support staff.
• Participates in team on-call rotation and must be available for emergency support responsibilities 24/7.
• Attends and participates in staff meetings and other activities and events as requested.
• Performs additional related duties, as required.

Skills

Windows 10/11

Active Directory

Networking basics

PC hardware & peripherals

Imaging technologies

Customer service

Communication

Troubleshooting

On-call availability

Team coordination

Education

Bachelor’s degree in IT or related field OR IT certs (A+/Net+)

Tools

Active Directory Users & Computers

Exchange Management Console

Job description

• Establishes technical credibility and provides leadership to junior support staff.
• Participates in team on-call rotation and must be available for emergency support responsibilities 24/7.
• Attends and participates in staff meetings and other activities and events as requested.
• Performs additional related duties, as required.

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of Microsoft client operating systems, including Windows 10, and 11.
• Knowledge of Microsoft Office product suites.
• Knowledge of PC hardware internals, storage, peripherals, and printing devices.
• Demonstrate experience with client device and computer imaging technologies.
• Knowledge of IP networking and connectivity.
• Knowledge of Active Directory, and working knowledge of related administration tools (e.g., Active Directory Users & Computers, Exchange Management Console).
• Demonstrate strong analytical and problem-solving skills.
• Knowledge of mobile devices configuration and troubleshooting
• Demonstrate customer service skills, and the ability to adjust technical communication level to suit users’ needs.
• Ability to troubleshoot and diagnose unfamiliar issues.
• Ability to read, interpret and apply technical information from resource manuals and peer guidance.
• Demonstrate high level of motivation, initiative, and responsibility.
• Ability to establish and maintain effective working relationships with the public, co-workers, and STOF elected officials.

MINIMUM REQUIREMENTS

Bachelor’s degree in information technology or a related field, or associate degree or High School diploma or equivalent GED and college-level course work and a current technology certification such as A+ OR Net+ is required. A minimum of three (3) years of experience working in a customer-facing support role within an enterprise environment is required. Possession of a valid FL Driver’s License is required. Demonstrate Excellent English written and oral communication skills. Ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends, and holidays.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, stoop, kneel, talk and/or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Driving a company vehicle may be required. This position may require 25% to 50% of travel in support of all reservations Hollywood, Big Cypress, Brighton, and Immokalee.

WORKING CONDITIONS

Work is performed primarily in an office setting. Some walking, bending, and carrying light items is required. The incumbent may spend a major part of the workday exchanging information over the telephone. The incumbent may experience highly stressful situations in the process of resolving problems of an immediate nature, i.e., facing irate clients dissatisfied with computer related problems. The noise level in the work environment is usually quiet to moderate.