IT Support Technician

Menard, Inc Career Center; Eau Claire (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Profit Sharing & 401K

Paid Vacation & Holidays

Team Member Discount

Collaborative work environment

Job summary

Menard, Inc. is hiring an IT Support Technician I to maintain and troubleshoot corporate office computer equipment and systems. The role focuses on ticket processing, software/out-of-box setup, and preventative maintenance to ensure smooth operations.

The candidate will work in IS Infrastructure IT Support, supporting equipment at the Eau Claire corporate office. 4-year focus includes Windows and Android, imaging, and project-related tasks; willingness to learn and collaborate with team is

Qualifications

• Bachelor’s or Associate’s degree in Computer Networking, MIS, Computer Science, IT Management or related field OR equivalent work experience.
• Industry standard certifications (Microsoft, CompTIA, etc.) are a plus.
• Experience with computer systems, peripherals, mobile technology, or network/client-server troubleshooting.
• Knowledge of Windows OS and Android OS.
• Familiarity with imaging techniques and software.
• Excellent design and analytical skills.
• Excellent communication skills.

Responsibilities

• Process issue tickets for the corporate office.
• Willingness to learn new software and computer skills.
• Repair defective computer equipment such as PCs, printers, tablets, register equipment, etc.
• Load and install software or peripherals locally and remotely.
• Perform site preventative maintenance on computer equipment and systems at the corporate office.
• Perform project work as assigned.
• Perform Maintenance Change Request (MCR) work such as equipment upgrades.

Skills

Communication skills

Analytical skills

Independent work

Team collaboration

Education

Bachelor’s or Associate’s degree in Computer Networking or related field

Tools

Imaging software

Job description

Why Work for Menards?

• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• Pay based on experience

Position Summary

The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our corporate office. As a team member in the IS Infrastructure IT Support department you will assist in troubleshooting, repairing, and preventative maintenance work on all Menard, Inc. computer equipment assets that support the operations of the corporate office on a daily basis.

Primary Responsibilities

IT Support:

• Process issue tickets for the corporate office
• Willingness to learn new software
• Willingness to learn new computer skills
• Must have working knowledge of computers and their operating systems
• Understand mobile technologies and equipment such as smartphones and tablets
• Repair defective computer equipment such as PCs, printer, tablets, register equipment, etc.
• Load and install software or computer peripherals locally and remotely
• Perform site preventative maintenance on computer equipment and systems onsite at the corporate office
• Perform project work as assigned
• Perform Maintenance Change Request (MCR) work as assigned such as new or equipment upgrade rollouts for the corporate office

Position Requirements

• Bachelor’s or Associate’s degree in a Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management or related field OR Equivalent work experience
• Industry standard certifications are a plus (Microsoft, CompTIA, etc.).
• Experience with computer systems, computer equipment including peripherals, mobile technology, or network/client-server troubleshooting, installation, or maintenance.
• Knowledge of Windows Operating System and Android mobile operating system.
• Familiarity with imaging techniques and software
• Excellent design and analytical skills
• Excellent communication skills
• Ability to work independently, as well as cooperate with others in team efforts
• Must work within designated normal office hours assigned or required by work
• Must be able to work overtime and weekends as needed
• Must carry a company provided after hours on call cell phone as needed
• This position is located onsite in Eau Claire, WI and must be able to relocate to the area for this position.