DC/MM IT Support Technician

Menard, Inc Career Center; Eau Claire (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Profit Sharing

Team Discount

Weekday schedule

Competitive pay

Collaborative environment

Job summary

Menard, Inc. is seeking an IT Support Technician to provide exceptional technical support within the Distribution Center and Manufacturing IT group.

The role installs, modifies, and repairs IT hardware and software systems, delivering training and assistance to users. Responsibilities include configuring equipment, loading software, performing routine tests, maintaining documentation, and coordinating with other IT teams.

Qualifications

• Two-year technical degree or IT service experience.
• Minimum 2 years related IT equipment installation, repair, upgrading, troubleshooting.
• Experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers.
• Knowledge of mobile tech, printers, network gear, and basic router/switch configuration.
• Proficiency with Android, Windows 7/10/11 and MS Office.
• Strong communication, teamwork, and customer service skills.

Responsibilities

• Learn new software and IT skills.
• Configure and install hardware and peripherals (monitors, keyboards, printers).
• Load software packages and maintain images.
• Test boot-up and image load processes; install or replace equipment.
• Troubleshoot hardware and software; document issues and actions.
• Coordinate with support desk and other IT groups.
• Perform monthly preventive maintenance on IT equipment.
• Provide updates to manager and team members.
• Follow policies for equipment security and safekeeping.

Skills

IT hardware

Networking

Windows OS

MS Office

Customer service

Team collaboration

Documentation

Problem solving

Certifications

Education

Two-year Technical Degree/IT training

Tools

Printers

Routers/Switches

Monitors/Peripherals

Networking hardware

Virtual Machines

Job description

Why Work for Menards?

• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• Monday - Friday work week
• Pay based on experience

POSITION SUMMARY:

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team. Installs, modifies, and makes minor repairs to company IT hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

PRIMARY RESPONSIBILITIES:

• Willingness to learn new software and IT skills
• Configure and install hardware and peripheral components such as: monitors, keyboards, printers, and disk drives
• Load specified software packages such as: operating systems, word processing, or spreadsheet programs into computer
• Ensure consistent implementation of processes including:
  • Installation of new or replacement equipment
  • De-installation of existing equipment
  • Initial testing processes for boot-up and image load
• Perform generic and basic tests on connectivity and application launches
• Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Instruct users in use of equipment, software, and manuals
• Recommend or perform remedial actions to correct problems and documents issues
• Coordinate activities with support desk, network services, or other information systems groups
• Replace defective or inadequate software packages
• Perform monthly preventive maintenance on all IT equipment at supported locations
• Develop and implement ways to continuously improve support locations
• Provide updates, status, and completion information to manager, team lead and/or Team Members, via phone, email, or in-person communication
• Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit paperwork on a timely basis to department management
• Routinely work aloft on ladders and scissor lift with hand tools and test sets
• Conduct routine inventory, warehouse, shipping, and receiving duties
• Follow established company policies regarding the safekeeping and security of equipment under repair

POSITION REQUIREMENTS:

The ideal candidate will have the following skills and abilities:

• A two-year Technical Degree or service experience in IT Hardware, Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
• Minimum of 2 years related experience including:
  • installation, repair, upgrading, and troubleshooting IT equipment
• Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
• Experience with/Proficiency with:
  • mobile technology such as smartphones and tablets a plus
  • various printer types (impact, inkjet, or laser)
  • Network / Client-Server experience preferred
  • Some experience with configuring routers, switches and hubs preferred
• Strong Working Knowledge/Proficiency with:
  • Android, Windows 7, Windows 10, and Windows 11
  • Virtual Operating Systems
  • MS Office (Word, Excel, and Outlook)
• Basic skills required:
  • Punctuality, reliability, honesty and consistency
  • Ability to work effectively in a team environment and interact with many departments on all levels
  • Ability to work both independently and produce quality work
  • Strong attention to detail and accuracy
  • Strong analytical skills
  • Strong written and verbal communication skills
  • Good customer service skills
  • Good organizational and task management skills
  • Ability to work under pressure of deadlines
  • Ability to manage multiple assignments and adjust to changing priorities
  • Keep work areas clean and organized
  • Ability to follow detailed written instructions
• Any computer equipment manufacturer certifications are a plus
• A+, Network+, Security+ certification are a plus
• Follow company established policies regarding the safekeeping and security of equipment under repair
• You must have a valid driver's license and a good driving record.
• Must be available to work Monday through Friday and the occasional weekend.
• Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
• Must carry a company provided cell phone during normal work hours.

PHYSICAL DEMANDS:

• This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function.