2nd shift - IS Network Application Support Analyst

Menard, Inc Career Center; Eau Claire (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Profit Sharing & 401K

Paid Vacation & Holidays

Team Member Discount

Job summary

Menard, Inc Career Center is seeking a Network Support Analyst to ensure the availability and security of its network infrastructure across various locations. This role involves troubleshooting and supporting enterprise network systems to support day-to-day operations effectively.

The ideal candidate should hold a degree in IT or similar fields, possess strong analytical and customer service skills, and must be able to work 2nd shift hours from 3:00 PM to 11:00 PM, with relocation to Eau Claire, Wisconsin required.

Qualifications

• Must have strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service and communication skills are essential.
• Ability to work with vendors and service providers.

Responsibilities

• Support and maintain enterprise data, voice, and video networks.
• Monitor network health, uptime, capacity, and performance.
• Troubleshoot issues involving routing, switching, wireless, and security.

Skills

Analytical skills

Troubleshooting skills

Customer service

Organizational skills

Education

Associate's or Bachelor's degree in Information Technology, Networking, Computer Science, or related field

Tools

Routers and routing protocols

Switching and Layer 2 technologies

Network monitoring tools (SNMP, NetFlow)

Job description

Why Work for Menards?

• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• Pay based on experience
• 2nd shift premium - $3.00/hour over normal hourly rate

POSITION SUMMARY:

The Network Support Analyst is responsible for supporting and maintaining Menards' enterprise network infrastructure across corporate offices, retail stores, distribution centers, and manufacturing facilities. As a member of the Information Systems Infrastructure team, this position plays a critical role in ensuring the availability, performance, and security of network systems that support daily business operations.

PRIMARY RESPONSIBILITIES:

• Support and maintain enterprise data, voice, and video networks.
• Monitor network health, uptime, capacity, and performance using network management and monitoring tools.
• Troubleshoot, diagnose, and resolve network issues involving routing, switching, wireless, security, cabling, and connectivity.
• Investigate and document incidents, outages, and performance‑related problems.
• Identify recurring issues and recommend proactive improvements to increase reliability and efficiency.
• Assist with the installation, configuration, maintenance, and upgrade of network infrastructure.
• Support network security initiatives, including firewalls, VPNs, authentication systems, and access controls.
• Maintain network documentation, diagrams, and operational procedures.
• Communicate effectively with internal teams, vendors, and service providers through phone, email, chat, and ticketing systems.

POSITION REQUIREMENTS:

• Associate's or Bachelor's degree in Information Technology, Networking, Computer Science, or related field, or equivalent work experience.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent customer service, organizational, verbal, and written communication skills.
• Ability to manage multiple priorities and work effectively both independently and within a team environment.
• Experience supporting mission‑critical network environments focused on maximizing uptime and performance.
• Ability to work in a secure, mission‑critical production environment.
• Ability to work with vendors and service providers to support business operations.
• Must be able to work 2nd shift hours: Monday-Friday, 3:00 PM - 11:00 PM
• Relocation to Eau Claire, Wisconsin is required.

TECHNICIAL SKILLS

• Experience or training in the following technologies is preferred:
  • Routers and routing protocols (BGP, EIGRP, RIP)
  • Switching and Layer 2 technologies
  • Autonomous and controller‑based wireless networking
  • IPT and VoIP systems
  • Firewalls, ACLs, and network security technologies
  • IPsec and SSL VPNs
  • Protocol analysis and troubleshooting
  • Network monitoring tools (SNMP, NetFlow)