IT Support Technician

Wildcardcreativegroup; Culver City (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

Wildcardcreativegroup is seeking an IT Support Technician to deliver day-to-day technical support for employees and to leverage a software development background for automation, scripting, and troubleshooting business applications. The role combines end-user support with coding-driven solutions in a dynamic environment.

Responsibilities include Tier 1–2 support for Windows/macOS, device provisioning, identity management, and cloud service administration, plus building automation tools with

Qualifications

• 1–3 years IT support experience or equivalent education.
• Proven experience supporting Windows and macOS environments.
• Working knowledge of Google Workspace, Microsoft 365, user account administration, and endpoint management.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Exposure to MDM solutions (Kandji, Jamf, Mosyle, Intune) and identity management platforms (JumpCloud, Active Directory, Entra ID).
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for Windows and macOS environments.
• Set up and maintain workstations, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access requests across identity platforms.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Support cloud services: Microsoft 365, Google Workspace, and SaaS applications.
• Monitor system health and escalate complex issues when necessary.
• Document support procedures and maintain a current knowledge base.
• Write and maintain Python scripts to automate repetitive IT tasks.
• Develop ExtendScript and UXP scripts for Creative Cloud apps.

Skills

Windows & macOS support

Google Workspace

Microsoft 365

Networking basics (TCP/IP DNS DHCP VPN

Endpoint management

Customer service

Python scripting

APIs

CompTIA A+

CompTIA Network+

Education

1–3 years IT support experience

Tools

Adobe ExtendScript

Adobe UXP scripting

Git

Adobe Creative Cloud

Job description

Position Overview

We are seeking a motivated IT Support Technician to provide day‑to‑day technical support for employees while leveraging a background in software development to assist with automation, scripting, and troubleshooting business applications. This role is ideal for someone who enjoys both end‑user support and solving technical problems through code.

Job Responsibilities

Helpdesk & Systems Support

• Provide Tier 1 and Tier 2 technical support for Windows and macOS environments.
• Set up and maintain workstations, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access requests across identity platforms.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Support cloud services: Microsoft 365, Google Workspace, and SaaS applications.
• Monitor system health and escalat e complex issues when necessary.
• Document support procedures and maintain a current knowledge base.

Adobe Scripting & Python Automation

• Write and maintain Python scripts to automate repetitive IT and creative operations tasks.
• Develop Adobe ExtendScript and UXP scripts for Photoshop, Illustrator, After Effects, Premiere Pro, and InDesign.
• Build automation tools that connect Adobe Creative Cloud apps to internal systems via APIs.
• Troubleshoot creative workflows and production pipelines with tools such as Adobe Premiere, After Effects, Photoshop, C4D, and similar.
• Assist with software deployments, updates, patch management, and scripted provisioning.
• Collaborate with engineering and operations teams on internal tooling and integrations.
• Maintain version‑controlled scripts and automation projects in internal Git.

Required Qualifications

IT Foundations

• 1–3 years of IT support experience or equivalent education.
• Proven experience supporting Windows and macOS environments.
• Working knowledge of Google Workspace, Microsoft 365, user account administration, and endpoint management.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Exposure to MDM solutions (Kandji, Jamf, Mosyle, Intune) and identity management platforms (JumpCloud, Active Directory, Entra ID).
• Strong troubleshooting, communication, and customer service skills.

Scripting & Automation

• Hands‑on experience with Python for automation, workflow scripting, and tooling.
• Familiarity with additional scripting languages such as JavaScript, PowerShell, Google Apps scripts, or Bash is a plus.
• Working knowledge of APIs, Git, and basic software development practices.

Adobe Creative Ecosystem

• Experience supporting Adobe Creative Cloud applications and creative production workflows.
• Ability to troubleshoot issues across Premiere Pro, After Effects, Photoshop, Illustrator, InDesign, and similar tools.
• Familiarity with Adobe ExtendScript or UXP scripting for Creative Cloud automation is a strong plus.

Certifications

• CompTIA A+, Network+, or related certifications are a plus.

Physical Requirements

• Must be comfortable lifting and carrying 40–60 lbs and performing other physical duties as required.

Pay range: $80,000 – $80,000 USD

Disclosures

In order to adjust to changes in our business, it may become necessary to add, remove, or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. Wild Card is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We strive to encourage and support all of our current and prospective employees to achieve their highest potential. No job applicant will receive less favorable treatment on any basis when applying for a career with our team.

Employment Eligibility and EEO

Our company participates in E‑Verify. E‑Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I‑9). The information provided on the Form I‑9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.