IT Support Technician

Innosoft Corp.; Columbia, Northern (SC, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401K Match

STD LTD and AD&D

Job summary

Innosoft Corp. seeks an entry-level IT support technician to provide frontline technical assistance to faculty, staff, and students at Columbia. You will diagnose issues, support Windows/macOS devices, and assist with device deployment and onboarding.

The role involves classroom and audiovisual tech support and ongoing maintenance of college technology systems. The position requires a basic IT background, strong customer-service skills, and the ability to learn university IT environments.

Qualifications

• High school diploma or equivalent with basic IT support experience.
• Familiar with Windows operating systems and common software.
• Able to troubleshoot computer hardware and peripherals.
• Strong customer-service skills.

Responsibilities

• Provide frontline technical support to faculty, staff and students in person or remotely.
• Diagnose and resolve issues with Windows and macOS computers, printers, and peripherals.
• Assist with workstation setup, deployments, onboarding/offboarding, and equipment replacement.
• Document work performed and escalate complex issues to College IT staff as needed.
• Support classroom and audiovisual technologies including displays, projectors, and conferencing systems.
• Ensure classrooms and meeting spaces are ready for use and perform routine checks.

Skills

Basic IT knowledge

Troubleshooting

Windows familiarity

Education

High School Diploma

Associate degree or IT certification

Job description

Columbia, United States | Posted on 09/15/2026

Location:514Main Street, Columbia, South Carolina, USA,29208

Candidatelocation: Candidate must be a CURRENT SC resident. Norelocationallowed.

Contract Duration

2 Months

Interview Type

Online

The candidate will have to be on InnosoftW2.

At least 6 months of valid workauthorization

Tentative Start Date

10/12/2026

Deadline

09/22/2026

Project Overview

This position provides frontline technicalsupport for faculty, staff, and students within the College of Nursing. Therole assists with troubleshooting computers, software, peripherals, classroomtechnology, audiovisual equipment, and other common technology issues.Responsibilities also include workstation setup, equipment deployment,classroom and meeting technology support, employee onboarding and offboarding,and routine technology maintenance. The position works under the direction ofCollege IT staff and escalates issues requiring advanced technical oradministrative access. The ideal candidate should have foundational ITknowledge, strong troubleshooting and customer-service skills, and the abilityand willingness to learn College and university technology systems. Relevanteducation, technical training, certifications, internships, help-deskexperience, or hands-on technology experience may be considered.

Duties/Responsibilities:

Frontline Technical Support – 45%

• Provide frontline technical support tofaculty, staff, and students in person, remotely, and through theCollege’s service-request process.
• Diagnose and resolve issues with Windowsand macOS computers, software/applications, user accounts andauthentication, printers, peripherals, network connectivity, monitors,docking stations, keyboards, mice, mobile devices, and other Collegetechnology.
• Support workstation setup, equipmentreplacement, technology deployments, employee onboarding/offboarding,office moves, and routine technology needs.
• Document work performed and advanceissues requiring advanced troubleshooting, administrative access, oradditional IT support.
• Provide frontline support for classroom,conference-room, and audiovisual technologies.
• Support and troubleshoot displays,projectors, microphones, cameras, speakers, conferencing systems,presentation equipment, and related technologies.
• Troubleshoot common classroom andmeeting-room technology issues and escalare complex equipment orinfrastructure problems.
• Assist College IT staff with technologysupport for meetings, instructional activities, livestreams, hybridevents, and other College activities.
• Perform routine equipment checks andensure classrooms and meeting spaces are ready for use.
• Assist with the setup, deployment,maintenance, and support of Windows, macOS, and mobile devices.
• Prepare computers for deployment, installapproved software, configure peripherals, and perform routine software andoperating-system updates.
• Assist with device enrollment,computer/equipment replacement and deployment, device configurationtroubleshooting, and equipment functionality verification.
• Maintain standardized workstationconfigurations and assist with technology inventory and equipment tracking.
• Perform routine tasks in MicrosoftIntune, Jamf, Active Directory, and other enterprise management platforms,based on assigned access and under the direction of College IT staff.

Technology Operations & Team Support – 10%

• Assist College IT staff with technologyprojects, equipment deployments, technology refreshes, inventoryactivities, documentation, and other operational needs.
• Follow established IT procedures andtechnical documentation, and document newly identified issues andsolutions.
• Collaborate with College IT staff anduniversity technology partners, escalating issues outside assignedresponsibilities or technical expertise.
• Perform other related duties as assigned.

Requirements

Education and Certifications:

• High school diploma or equivalentanddemonstratedknowledge or experience supporting computers,technology, or end users.

Required Skills:

• Basic knowledge of computer hardware,software, operating systems, and peripherals.
• Ability to troubleshoot common computerand technology problems.
• Familiarity with Windowsenvironments

Preferred Skills:

• Associate degree or technicalcertification in Information Technology, Computer Science, InformationSystems, or a related field.
• Familiarity with Windows 10/11, macOS,and Microsoft 365.

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.