Client Technologies Technician - ONSITE (CURRENT SC Resident) - W2 ONLY

Chandra Technologies, Inc; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Chandra Technologies, Inc. is seeking an entry-level IT support specialist to provide frontline assistance to faculty, staff, and students within the College of Nursing. You will troubleshoot Windows and macOS, software and peripherals, and assist with onboarding/offboarding and equipment deployment.

The role emphasizes customer service, willingness to learn College and university technology systems, and collaboration with IT staff on meetings and events.

Qualifications

• High school diploma or equivalent with experience supporting computers or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.

Responsibilities

• Frontline Technical Support – provide in-person, remote, and service-request support for faculty, staff and students.
• Classroom, AV & Conferencing Support – assist with displays, projectors, cameras, and conferencing systems; troubleshoot issues.
• Endpoint & Device Support – assist with setup, deployment, maintenance, and support of Windows, macOS, and mobile devices; prepare computers for deployment.
• Technology Operations & Team Support – assist with projects, deployments, inventories, and documentation; escalate appropriately.

Skills

Hardware basics

Software basics

Operating systems

Peripherals

Troubleshooting

Customer service

Education

Associate degree or technical certification in information technology

Tools

Microsoft Intune

Jamf

Active Directory

Job description

Job Description

• Only W2 resumes are accepted

Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues.

Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access.

This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems.

Relevant education, technical training, certifications, internships, help-desk experience, or hands‑on technology experience may be considered.

Essential Functions

• Frontline Technical Support – 45%
• Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process.
• Diagnoses and resolves common issues involving:
• Windows and macOS computers
• Software and applications
• User accounts and authentication
• Printers and peripherals
• Network and connectivity issues
• Monitors, docking stations, keyboards, mice, and related equipment
• Mobile devices and other College technology
• Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
• Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
• Classroom, AV & Conferencing Support – 25%
• Provides frontline support for classroom, conference-room, and audiovisual technologies.
• Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
• Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
• Assists College IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other College activities.
• Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
• Endpoint & Device Support – 20%
• Assists College IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
• Responsibilities may include:
• Preparing computers for deployment
• Installing approved software
• Connecting and configuring peripherals
• Performing routine software and operating-system updates
• Assisting with device enrollment
• Replacing or deploying computers and other equipment
• Troubleshooting device configuration issues
• Verifying equipment functionality
• Maintaining standardized workstation configurations
• Assisting with technology inventory and equipment tracking
• May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of College IT staff and based on assigned access.
• Technology Operations & Team Support – 10%
• Assists College IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
• Follows established procedures and technical documentation and helps document newly identified issues and solutions.
• Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
• Performs other related duties as assigned.

Required Qualifications

• High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments

Preferred Qualifications

• Associate degree or technical certification in information technology, computer science, information systems, or a related field.

Familiarity with one or more of the following is helpful:

• Windows 10/11
• macOS
• Microsoft 365
• Basic networking concepts
• Active Directory
• Microsoft Intune
• Jamf
• Mobile devices
• Classroom or audiovisual technology
• Microsoft Teams, Zoom, or similar conferencing technologies

Additional Knowledge, Skills & Abilities

• Ability to learn new technologies, systems, and procedures.
• Ability to follow technical instructions and established procedures.
• Ability to recognize when an issue should be escalated to more experienced IT staff.
• Strong customer-service and interpersonal skills.
• Ability to communicate effectively with technical and nontechnical users.