Client Technologies Technician - Entry

Novalink Solutions LLC; West Columbia (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Novalink Solutions LLC is seeking an entry-level IT Support Technician for the College of Nursing. You will provide frontline technical assistance to faculty, staff, and students, troubleshoot hardware, software, and classroom tech, and help with workstation deployment and onboarding.

This role emphasizes strong customer service, the ability to learn university systems, and collaboration with College IT staff.

Qualifications

• High school diploma or equivalent; basic IT support knowledge.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.
• Associate degree or technical certification in IT or related field preferred.
• Familiarity with Teams/Zoom or conferencing tools is helpful.

Responsibilities

• Provide frontline technical support to faculty, staff, and students in person, remotely, and via service-request process.
• Diagnose and resolve issues with computers, software, peripherals, networks, and AV equipment.
• Assist with workstation setup, equipment deployment, onboarding/offboarding, and classroom/meeting technology.
• Document work performed and escalate issues requiring advanced troubleshooting or access.
• Support classroom, conference-room, and audiovisual technologies and aid in live events.

Skills

Basic IT knowledge

Troubleshooting

Windows familiarity

Education

High school diploma

Associate degree or technical certification

Tools

Active Directory

Intune

Jamf

Job description

• Job Type FT Contract
• Contract duration 1 year
• Date Opened 09/15/2026
• Target Date 09/22/2026
• City West Columbia
• State/Province South Carolina
• Country United States
• Assigned Recruiter(s) Dinesh Mathi
• Number of Positions 1

Job Description

Job Purpose:

Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues.

Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access.

This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems.

Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.

Essential Functions

• 1. Frontline Technical Support – 45%
  • Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process.
  • Diagnoses and resolves common issues involving:
    • Windows and macOS computers
    • Software and applications
    • User accounts and authentication
    • Printers and peripherals
    • Network and connectivity issues
    • Monitors, docking stations, keyboards, mice, and related equipment
    • Mobile devices and other College technology
  • Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine
  • Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
  • Provides frontline support for classroom, conference-room, and audiovisual technologies.
  • Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
  • Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
  • Assists College IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other College activities.
  • Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
  • Assists College IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
  • Installing approved software
  • Connecting and configuring peripherals
  • Performing routine software and operating-system updates
  • Assisting with device enrollment
  • Replacing or deploying computers and other equipment
  • Verifying equipment functionality
  • Maintaining standardized workstation configurations
  • Assisting with technology inventory and equipment tracking
  • May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of College IT staff and based on assigned access.
• 4. Technology Operations & Team Support – 10%
  • Assists College IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
  • Follows established procedures and technical documentation and helps document newly identified issues and solutions.
  • Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
  • Performs other related duties as assigned.

Required Qualifications

• High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments

Preferred Qualifications

• Associate degree or technical certification in information technology, computer science, information systems, or a related field.

Familiarity with one or more of the following is helpful:

• Microsoft Teams, Zoom, or similar conferencing technologies

Additional Knowledge, Skills & Abilities

• Ability to learn new technologies, systems, and procedures.
• Ability to follow technical instructions and established procedures.
• Ability to recognize when an issue should be escalated to more experienced IT staff.
• Strong customer-service and interpersonal skills.
• Ability to communicate effectively with technical and nontechnical users

Required Skills

Skill Type

Skill Name

• High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments

Preferred Skills

Skill Type

Skill Name

Associate degree or technical certification in information technology, computer science, information systems, or a related field.

Familiarity with one or more of the following: Windows 10/11, macOS, Microsoft 365, networking concepts, Active Directory, Intune, Jamf, mobile devices, classroom or audiovisual technology, Teams, Zoom