IT Support Technician

Standard Calibrations Inc; Chesapeake (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Standard Calibrations, Inc. is seeking an IT Support Technician to handle desktop and account support, hardware repair, and application support.

The role requires front-line customer service with the ability to troubleshoot a variety of devices and systems. The ideal candidate will have an Associate's degree in IT or related field (or equivalent experience), basic networking knowledge, and strong communication skills.

Qualifications

• Associate's degree or equivalent IT experience required.
• Networking fundamentals and protocols knowledge.
• Experience with Helpdesk software is preferred.

Responsibilities

• Provide frontline IT support for Apple, Google, and Microsoft environments.
• Troubleshoot hardware, software, printers, and servers.
• Respond to user-reported issues via helpdesk tickets and document resolutions.
• Assist with software installations, maintenance, and upgrades.
• Conduct user training on software use and security best practices.
• Collaborate with IT team to maintain hardware and software assets.

Skills

Communication skills

Customer service

Learning agility

Teamwork

Self-motivation

Patience and respect

Education

Associate's degree in IT or related field

Equivalent experience in lieu of degree

CompTIA A+ certification or related IT certs desired

Tools

Helpdesk software

Job description

Description:

The IT Support Technician will perform various support and operational functions within the IT department. The position duties range from desktop and account support to hardware repair to application support. This is a front-line, face-to-face support position representing the IT department to the company and will elevate to others for support as needed.

Roles and Responsibilities

• Flexibility in working with Apple, Google and Microsoft technologies
• Ability to learn new software and hardware technologies
• Superior documentation skills and time management skills
• Must be comfortable facing new and novel issues as they arise
• Ability to work as a team and independently
• Must be able to use resources available and conduct research to troubleshoot issues
• Must support the IT team in the maintenance of hardware, software and other systems
• Must be able to troubleshoot issues with equipment like printers, computers and servers
• Able to use help desk ticketing to prioritize and record support activities
• Able to handle software installations, troubleshooting, maintenance and upgrades
• Able to analyze and respond to user reported spam, phishing and email attacks
• Able to conduct user training on software use and security best practices

Education/Training and Experience Requirements

• Associate's degree in IT, computer science, or related field of study, or equivalent experience in lieu of degree
• Working understanding of computer networking and protocols
• Experience with Helpdesk software and procedures is desired
• Must be able to take direction well and be a motivated self-starter
• Must be open to learn new technologies
• Must possess strong communication skills, both written and oral
• Must be able to work with users with patience, understanding and respect
• Customer service oriented
• CompTIA A+ Certification desired
• Other IT-related certifications appreciated

Safety

It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Appearance

• Business casual to casual

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to see, speak and hear.
• The employee frequently is required to traverse the building, using stairs or elevator, use hands to finger, handle or feel; and reach with hands and arms.
• The employee may be required to reach into small spaces, to include crouching, kneeling, squatting or bending to reach below, behind or between desks and/or equipment.
• Employee must be able to independently lift up to 50 pounds.

AAP/EEO Requirements

Standard Calibrations, Inc. is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

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