Tech Support Spec-IT Tech

Vecellio Management Services, Inc.; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Vecellio Management Services, Inc. seeks a Technical Support Specialist to deliver professional customer service and technical support to all staff, including remote and on-site users.

This role acts as the first line of assistance and is essential for maintaining business continuity. You will gather information, troubleshoot issues and resolve them promptly, demonstrating strong problem-solving, communication and teamwork.

Qualifications

• In progress of degree in Computer Science, MIS or related field.
• Experience supporting desktops, networks, and mobile devices.
• Knowledge of Windows 11, Office 365 and Entra ID; Apple/Android devices.
• Strong customer service, verbal and written communication, and problem-solving skills.
• Ability to prioritize, multi-task, and work collaboratively.
• Proficiency with Microsoft Office 365.

Responsibilities

• Provide professional customer service and technical support to all staff levels, including remote and on-site users.
• Act as first line of assistance to maintain business continuity; gather information, troubleshoot, and resolve issues.
• Demonstrate strong problem-solving, communication, and interpersonal skills in a team environment.

Skills

Customer service

Communication

Problem solving

Teamwork

Bilingual (Spanish)

Education

In progress of degree in Computer Science, MIS or related field

Tools

Windows 11

Office 365

Entra ID

Apple devices

Android devices

Job description

The Technical Support Specialist will provide professional customer service and technical support to all levels of staff, including remote and on-site users. This position is the first line of assistance and is instrumental in maintaining business continuity. S/he will be responsible for gathering information, troubleshooting issues and resolving issues in a timely manner. S/he will exhibit excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.

The Technical Support Specialist will provide professional customer service and technical support to all levels of staff, including remote and on-site users. This position is the first line of assistance and is instrumental in maintaining business continuity. S/he will be responsible for gathering information, troubleshooting issues and resolving issues in a timely manner. S/he will exhibit excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.

• In progress of degree in Computer Science, MIS or related field.
• Expertise in desktops, networks, mobile devices, connectivity, etc.
• Knowledge of:
  • Windows 11 operating systems, Microsoft Office 365, and Entra ID.
  • Apple and Android mobile devices
  • Connectivity troubleshooting skills.
• Excellent customer service skills and proven ability on follow-up commitments.
• Excellent verbal and written communication skills; strong analytical and problem-solving skills.
• Ability to prioritize, multi-task, take initiative, and problem solve while maintaining attention to detail.
• Proficiency in Microsoft Office 365.
• Bilingual (Spanish) preferred but not required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, kneel, walk, talk, see, hear, push, pull, climb, bend, and stoop. The employee frequently is required to stand, walk, climb, use manual dexterity to operate tools used in the course of work and typical office equipment, hear sufficient to hear conversations in person and via telephone and radio, and vision sufficient for distance sight and to read diagrams, manual reports, rules, regulations, laws, and plans. The employee is occasionally required to reach, push, and pull with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Physical dexterity may involve stretching, proper placement of legs, and use of arms and hands in repetitive motions. The employee must be able to maintain constant alertness to the multiple concurrent activities occurring at the site, including the activities of other employees and contractors, the operation of stationary equipment, and the movement of mobile equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

EOE M/F/V/D

DFWP