IT Support Technician

Verigent; Brockton (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Verigent is seeking an IT Support Technician to deliver onsite technical support in a hospital in Brockton, MA. Entry-level or early-career IT professionals with CompTIA A+ training are encouraged to apply.

The role covers hardware/software troubleshooting, VoIP support, device deployment, and patient/staff IT needs in a fast-paced clinical setting. Physical installation and independent work are required.

Qualifications

• 1+ year of IT support, help desk, desktop support, or telecom experience preferred.
• CompTIA A+ certification or equivalent training strongly preferred.
• VoIP, PBX, telecom, or telephone-system experience is a plus.
• Basic understanding of TCP/IP, networking, and troubleshooting.
• Experience supporting Windows computers and common peripherals.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently in a fast-paced hospital environment.
• Ability to lift, move, and install standard IT equipment as required.

Responsibilities

• Provide onsite technical support to hospital staff and end users.
• Troubleshoot and resolve hardware, software, connectivity, and basic network issues.
• Install, configure, and maintain computers, peripherals, phones, and other IT equipment.
• Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.
• Assist with workstation deployments, equipment replacements, and technology upgrades.
• Troubleshoot network connectivity, cabling, printers, and peripheral devices.
• Create, update, and maintain service tickets and technical documentation.
• Escalate complex technical issues to senior IT, network, or telecom personnel as needed.
• Provide professional and responsive customer service to clinical and administrative staff.
• Follow hospital IT procedures, security requirements, and safety protocols.
• Assist with other onsite IT and telecommunications projects as assigned.

Skills

IT support experience

CompTIA A+

VoIP experience

TCP/IP basics

Windows desktop support

Troubleshooting

Communication skills

Independent worker

Physical installation

Tools

PBX

Telecom systems

Job description

Salary Range: $55-65,000 (negotiable based on experience)

Summary:

Verigent's client is seeking a motivated IT Support Technician to provide onsite technical support within a hospital environment in Brockton, MA. This is an excellent opportunity for an entry-level or early-career IT professional with CompTIA A+ training/certification.

Responsibilities:

• Provide onsite technical support to hospital staff and end users.
• Troubleshoot and resolve hardware, software, connectivity, and basic network issues.
• Install, configure, and maintain computers, peripherals, phones, and other IT equipment.
• Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.
• Assist with workstation deployments, equipment replacements, and technology upgrades.
• Troubleshoot network connectivity, cabling, printers, and peripheral devices.
• Create, update, and maintain service tickets and technical documentation.
• Escalate complex technical issues to senior IT, network, or telecom personnel as needed.
• Provide professional and responsive customer service to clinical and administrative staff.
• Follow hospital IT procedures, security requirements, and safety protocols.
• Assist with other onsite IT and telecommunications projects as assigned.

Qualifications:

• 1+ year of IT support, help desk, desktop support, telecommunications, or VoIP experience preferred.
• CompTIA A+ certification or equivalent training strongly preferred.
• VoIP, PBX, telecom, or telephone-system experience is a plus.
• Basic understanding of TCP/IP, networking, and troubleshooting.
• Experience supporting Windows computers and common peripherals.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently in a fast-paced hospital environment.
• Ability to lift, move, and install standard IT equipment as required.