IT Support Technician

Bluefield University; Bluefield (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Bluefield University is seeking an IT Support Technician to deliver responsive end user support and contribute to infrastructure reliability. The role covers desktop and mobile devices, security response, and connectivity troubleshooting to ensure continuity of technology services for the university community.

Ideal candidates have an associate degree or equivalent IT training, 1–2 years helpdesk experience, and strong skills in Windows/macOS, imaging, deployment, and MFA.

Qualifications

• Associate’s degree or equivalent technical training in information technology, computer science, or related field.
• 1 to 2 years of experience in a helpdesk, desktop support, or IT support role.
• Strong troubleshooting skills with Windows and macOS environments.
• Familiarity with device imaging, software deployment, and account setup processes.
• Basic understanding of TCP/IP networking and wireless connectivity principles.
• Working knowledge of identity and access concepts including multi-factor authentication.
• Ability to document support procedures and technical resolutions clearly and accurately.
• Strong interpersonal and communication skills with a commitment to customer service.

Responsibilities

• Responds to support requests submitted through the University’s helpdesk system in a timely and professional manner.
• Provides on-site and remote technical support to faculty, staff, and students.
• Installs, configures, and troubleshoots desktop and mobile operating systems, productivity applications, and institutional software platforms.
• Prepares, deploys, remediates, and securely decommissions University-owned computers, mobile devices, printers, and peripherals.
• Maintains accurate records of hardware inventory and supports device lifecycle management.
• Assists with user account provisioning and access troubleshooting.
• Provides support for multi-factor authentication and application sign-on issues.
• Helps ensure appropriate and secure system access in alignment with institutional policies.
• Responds to security alerts escalated for review of user accounts or devices.
• Assists in evaluating flagged accounts and performing remediation steps when necessary.
• Documents actions taken and escalates complex issues according to established procedures.
• Assists with troubleshooting wired and wireless connectivity issues.
• Supports physical access point troubleshooting and basic wiring diagnostics.
• Assists in maintaining organized and functional technology workspaces and network connection points.
• Supports onboarding and orientation efforts by preparing user accounts, devices, and technology documentation.
• Contributes to documentation, knowledge base development, and process improvement initiatives.
• Collaborates with IT team members to support institutional technology continuity.

Skills

Windows

macOS

Troubleshooting

Account provisioning

MFA (Multi-factor authentication)

Education

Associate’s degree or equivalent training in IT

Tools

Imaging tools

Software deployment

Job description

Primary Purpose/Scope

The IT Support Technician plays a critical role in supporting Bluefield University’s technology operations by delivering responsive end user support while contributing to infrastructure reliability, identity management, and institutional security response. This position supports desktop and mobile technologies, assists with physical connectivity troubleshooting, participates in security alert response, and helps ensure continuity of technology services that support the academic and administrative mission of the University.

Job Description

Job Description

Primary Purpose/Scope

The IT Support Technician plays a critical role in supporting Bluefield University’s technology operations by delivering responsive end user support while contributing to infrastructure reliability, identity management, and institutional security response. This position supports desktop and mobile technologies, assists with physical connectivity troubleshooting, participates in security alert response, and helps ensure continuity of technology services that support the academic and administrative mission of the University.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

End User and Endpoint Support

• Responds to support requests submitted through the University’s helpdesk system in a timely and professional manner.
• Provides on-site and remote technical support to faculty, staff, and students.
• Installs, configures, and troubleshoots desktop and mobile operating systems, productivity applications, and institutional software platforms.
• Prepares, deploys, remediates, and securely decommissions University-owned computers, mobile devices, printers, and peripherals.
• Maintains accurate records of hardware inventory and supports device lifecycle management.

Identity and Access Support

• Assists with user account provisioning and access troubleshooting.
• Provides support for multi-factor authentication and application sign-on issues.
• Helps ensure appropriate and secure system access in alignment with institutional policies.

Security Alert Response

• Responds to security alerts escalated for review of user accounts or devices.
• Assists in evaluating flagged accounts and performing remediation steps when necessary.
• Documents actions taken and escalates complex issues according to established procedures.

Physical Connectivity and Infrastructure Support

• Assists with troubleshooting wired and wireless connectivity issues.
• Supports physical access point troubleshooting and basic wiring diagnostics.
• Assists in maintaining organized and functional technology workspaces and network connection points.

Operational Support

• Supports onboarding and orientation efforts by preparing user accounts, devices, and technology documentation.
• Contributes to documentation, knowledge base development, and process improvement initiatives.
• Collaborates with IT team members to support institutional technology continuity.

Supervisory Duties, Responsibilities, And Functions

This position does not directly supervise employees.

KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE Minimum Qualifications

• Associate’s degree or equivalent technical training in information technology, computer science, or related field.
• 1 to 2 years of experience in a helpdesk, desktop support, or IT support role.
• Strong troubleshooting skills with Windows and macOS environments.
• Familiarity with device imaging, software deployment, and account setup processes.
• Basic understanding of TCP/IP networking and wireless connectivity principles.
• Working knowledge of identity and access concepts including multi-factor authentication.
• Ability to document support procedures and technical resolutions clearly and accurately.
• Strong interpersonal and communication skills with a commitment to customer service.

Preferred Qualifications

• Experience supporting enterprise applications such as Microsoft 365 or learning management systems.
• Working knowledge of directory services and role-based access concepts.
• Familiarity with hybrid IT environments including on-premises and cloud systems.
• CompTIA A+, Network+, or equivalent certification.
• Experience within a higher education technology environment.

PERFORMANCE STANDARDS

This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.

Bluefield University is a Christ-centered learning community developing servant leaders to transform the world. We are looking to hire employees who will embrace this mission.