IT Support Technician

Connect Staffing, Inc.; Atlanta (GA); On-site; USD 65,000 - 75,000; Full time

Job summary

Connect Staffing, Inc. is assisting a large Atlanta law firm in hiring a Desktop Support Technician to provide Tier 1 and 2 IT support for attorneys and staff in the Atlanta office.

You will troubleshoot PCs, printers, phones, and peripherals, manage requests in ServiceNow, support video conferencing and AV systems, assist with onboarding and moves, and participate in after-hours on-call rotations. Salary is $65,000–$75,000 per year.

Qualifications

• 3+ years IT or desktop support experience.
• Experience in a law firm or professional services preferred.
• Experience with ServiceNow ticketing system.
• Experience supporting video conferencing and AV tech.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 hardware, software, phone, and remote-access support.
• Troubleshoot PCs, laptops, printers, phones, and desktop peripherals.
• Respond to support requests promptly and resolve issues.
• Document and track requests in ServiceNow.
• Set up equipment and workstations for new hires and moves.
• Maintain hardware inventory.
• Set up and support video conferencing and AV systems.
• Escalate issues and communicate updates.
• Identify recurring issues and report trends.
• Develop knowledge of the firm's technology environment.
• Participate in after-hours on-call rotation.
• Assist with IT projects and department needs.

Skills

IT support

Desktop support

Customer service

Communication skills

Team collaboration

Tools

ServiceNow

Job description

A large, established law firm is seeking a Desktop Support Technician to join its Atlanta office. This full-time position provides Tier 1 and Tier 2 technical support to attorneys and staff and serves as a primary point of contact for day-to-day IT needs.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, phone, and remote-access issues.
• Troubleshoot and support PCs, laptops, printers, phones, and other desktop peripherals.
• Respond to support requests promptly and ensure issues are resolved to the user's satisfaction.
• Document and track support requests through ServiceNow.
• Set up equipment and workstations for new hires, office moves, and other user needs.
• Maintain inventory of computer hardware and related equipment.
• Set up and support video conferencing and audiovisual systems.
• Escalate technical issues as appropriate and communicate updates to users.
• Identify recurring technical issues and report trends to IT leadership.
• Develop a strong working knowledge of the firm's technology environment.
• Participate in an after-hours on-call rotation, including nights, weekends, and holidays as needed.
• Assist with additional IT projects and departmental needs.

Requirements

• 3+ years of IT support or desktop support experience, preferably within a law firm or other professional services environment.
• Experience providing Tier 1 and Tier 2 technical support in a fast-paced, user-focused environment.
• Hands-on experience troubleshooting PCs, laptops, printers, phones, and related hardware.
• Familiarity with ticketing systems such as ServiceNow.
• Experience supporting video conferencing, audiovisual, and remote-access technologies.
• Strong troubleshooting, communication, and customer service skills.
• Ability to communicate effectively with attorneys, staff, and other professionals at all levels.

Compensation:
$65,000-$75,000 per year