IT Support Tech, Senior

Mister Car Wash; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

401k plan

Job summary

Mister Car Wash is hiring an IT Support Technician to provide comprehensive technical support across the organization, serving onsite and remote users. You will resolve hardware, software, and network issues, contribute to system deployment, and document IT processes to empower end users and junior technicians.

Ideal candidates have at least 2 years of IT support experience, familiarity with Microsoft Office and service desk platforms, and a willingness to travel up to 25% as needed.

Qualifications

• Requires a high school diploma or GED; associate degree preferred.
• Minimum of 2 years of IT support or related technical experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.

Responsibilities

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.
• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi‑Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Skills

Customer service

Communication

Multi-tasking

Time management

Team collaboration

Education

High school diploma or GED

Associate’s degree in IT or related field (preferred)

Tools

Microsoft Office Suite

Service desk platforms

Job description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1–2 support for internal users across multiple sites
• Resolve a broad range of hardware and software issues via the service desk
• Independently diagnose and troubleshoot complex problems; escalate where necessary
• Foster relationships with end users through responsive communication and issue resolution

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards
• Support lifecycle management of IT equipment across locations

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi‑Fi, VOIP, and connectivity troubleshooting
• Monitor and maintain network devices, addressing routine performance issues
• Contribute to infrastructure improvements and system reliability

Documentation & Field Support:

• Develop and update technical documentation and user guides
• Maintain service records in the ticketing platform

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required
• Associate’s degree in Information Technology or a related field preferred

Experience:

• Minimum of 2 years of experience in IT support or a related technical role
• Familiarity with Microsoft Office Suite and service desk platforms
• Experience supporting diverse IT environments and troubleshooting hardware/software issues

Licenses/Certifications:

• CompTIA Fundamentals +/ CompTIA A + or Comparable

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment
• Excellent customer service and organizational skills
• Effective written and verbal communication abilities
• Ability to multi-task and manage time efficiently
• Proficiency in supporting diverse networks and IT systems
• Willingness to travel frequently and adjust to changing schedules

What motivates our team:

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth.
• Modern office space in the heart of downtown Tucson.
• On‑site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

It's your time to SHINE! Join the Mister Car Wash team today!

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E‑Verify system nationwide.